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Why can't I download the resource pack that I have already purchased.

Posted By j1hoshino 2 Years Ago
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Why can't I download the resource pack that I have already purchased.

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j1hoshino
j1hoshino
Posted 2 Years Ago
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I have purchased resource in Content store, but when I refresh NEW Purchase in CC4, there is no pack. So how could I do to download my resource.
Peter (RL)
Peter (RL)
Posted 2 Years Ago
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Did you purchase the content with the same account you used to purchase CC4? This is very important.

If so, then the content should show up in Content Manager. So please first try clicking the Refresh button a couple of times and check the New Purchases again. If that doesn't make the content appear, please make sure you have the Pack tab selected in Content Manager and then do a search on the content pack name you purchased under All. This should find it and allow you to double click the thumbnail to install it.

                                                                

Peter
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Jfrog
Jfrog
Posted 2 Years Ago
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@Peter (RL)

Hey Peter I have the same problem. 

You must first purchase the content licenses...


I bought the base dress, then I bought the color material , they show in the purchased items but I am not able to export the Charcater to Unreal using livelink without seeing this really anoying message.
Any help would be greatly appreciated.

76% of original size (was 658x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/dbfae3db-9415-4fab-a3da-42f4.jpg


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animagic
animagic
Posted 2 Years Ago
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I assume you've tried Help > Activated Purchased Items? I've had to use that sometimes when exporting.





Jfrog
Jfrog
Posted 2 Years Ago
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I made a thousand refreshes but no I didn't.   :)

I was not aware of that.  Thank you so much Animagic for the quick reply and help. That solved the problem.

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