Hello, i am from Germany too. I pay all Content with Paypal. It works fine, without Problems.

MfG

Andreas

Mit freundlichen Grüßen
Andreas

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Meine Tutorials auf YouTube: http://www.youtube.com/user/andreasbbh

I have deleted my posting, becuse the problem seems to be solved ( nearly ). I am patient again:)

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Hi Andi,

I tried the validation process today and it worked without any problems so I fear there may be something else going on.

I have notified support of your problems and hoping they can come up with an answer soon.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter, I tried it again right now at 11 a.m. and I`m sure hat my internet connection works:D
Where is the server for the validation? At your side or at element 5?
I am patient, but I hope I can validate it today.

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Hi Andi,

I'm really pleased your problems with Element 5 have been resolved. :)

You should be able to validate your serial at any time but possibly the service was down temporarily or there was an internet connection issue. Have you tried again when you know you have working internet access to see if it works now?

I'll be keeping my fingers crossed for you. ;)

                                                                

Peter
Forum Administrator

www.reallusion.com

The intervention of Peter Edwards helped, that I got today -one week after the oder-:w00t: the download links from element 5.

Also the International Sales Manager from reallusion, Jaqueline, offered me a possibillity for ordeing in the future, if there will occur again problems at my next orders with element 5.

Many thanks to Pete and Jaqueline:)



But as I wanted to install the Human Basic add-on, There came the following message:



"Unable to retrieve information from internet to validate your serial number right now. Please retry installation on a later time. Setup will be terminated."



I guess, that its only possible to install the program within the office hours of element 5. Maybe they want to monitor all installations. I don't know..............

:unsure:

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

I followed the advise to contact element 5today again to get an explaination what the problem concretely is, but the stuff of element 5 in Germany is very unfriendly and tell me "that the system is refusing my orders". They ( the call center ) can nothing do for me.

I must wait now 48 hours, until I get the next information.


This company now becomes a nightmare for me. They treat customers of reallusion like enemies. :w00t:



And her motto "Just a click from your software" is unfair (illegal) competition because its not true.

I ordered on wednesday. Today, on sunday they havn't cleared the problem. God created the world within one week. I will tell you how long element 5 needs to send a download link, if I received it one day.

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Hi Andi,

Sorry to hear your problems ordering persist. Was the card that Element 5 rejected this time the same as before? If so then it would seem they have a problem getting clearance for one reason or another. If it is possible could you try another card? As I mentioned before this has also happened to me before so you are not alone.

Sadly there is no way of ordering direct from Reallusion. Online orders are handled by Element 5 (Digital River). I agree that waiting several hours for a download link is a pain but sadly that is the method they use.

All that I can advise is that you could try contacting Reallusion Support and let them know of your problems. Also you could try getting back to Element 5 and see if they can explain why a perfectly good credit card is being refused each time.

I wish I could help you more myself but I have nothing to do with sales and can only pass on your issues for further review.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com

Today I wanted to order 5 programs ( characters, texture and motions ) and the game with element 5 goes on. :w00t: Again I got a mail, that my order will not be proceeded. I should call to my card company.:D That is the biggest nonsense I ever experienced in my life, since I`m ordering nearly daily by credit card in the internet.:hehe:It needed 14 days to get the iClone programs and now I cannot begin to work, because I have problems with element 5 to get the needed add-ons. PLEASE HELP, dear team of reallusion!!!!!!!!!!!
:Whistling:

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Thanks for your posting, Peter. It has nothing to do with my card. Yesterday I ordered again add-ons at element 5. The first add-on got throug directly with permanent access to download. Than I ordered 1 hour later the nightclub props and there was no permanent access to download. I had to wait 5 hours to get an eMail with the download link.



I want to order more add-ons, but is there really no possibillity that I can order directly with reallusion?



I want to work seriously with iClone, but its very frustrating, to wait 5 hours for a dl-link after ordering with credit card.



I have other cards, too, but I should be able to decide myself, with which card I want to order, or not? Also the card data are safed at element 5 and it needs less time for me to order with the same card.

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.