Well, I will answer this question as finally I found the cause. For some reason the content was hidden. I accessed the Content's settings and unmark the "Hide Invisible Content" checkbox. Then I saw that the four characters were hidden. Possibly I accidentally hid them some time ago when trying the different options of the program.

Sorry to create a new topic for this.

Hi. Recently I noticed that Scan Reality actors that I bought and others that were available for free are not shown in Character Creator 4. However, they are present in iClone 8. Why is this behavior?
I checked the path of the files on iClone 8 and is like:

C:\Users\USER\Documents\Reallusion\Reallusion Templates\Actor\Character\Base\Scan Reality

When I open one of these actors in iClone 8, I can send them to Character Creator 4, but I cannot find any way to open them directly in Character Creator 4. They are not shown in the Content Packs or purchases. Can anybody help me to fix this issue?