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Pack update by removing items

Posted By Amper Sand 3 Years Ago
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Pack update by removing items

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Amper Sand
Amper Sand
Posted 3 Years Ago
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Assuming you bought a car, it's hard to image a representative from its manufacturer coming to you to remove its front seat as no longer being part of the "package" you bought.
In a similar case, if I bought and paid a RL/3rd-party pack containing, let's say, 5 items, why the "update" is allowed to remove, say, 4 of those items I paid for? Maybe they were the reason I bought the f***g whole pack :crazy:

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Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
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yepkoo
yepkoo
Posted 3 Years Ago
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Which product?
Of course, such a thing is unacceptable.
Frankly, I don't want to check if there is a missing product among the products I bought. I hope this is a misunderstanding.


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JasonWynngard
JasonWynngard
Posted 3 Years Ago
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I'm having a similar issue with purchased items from my iC6/7 days. Stuff i bought from either MarketPlace of RL Content Sore is missing or now is watermarked. Now, to be fair, RL has attempted to provide solutions, they just don't work. And some new stuff I bought, simply doesn't install despite iC and/or CC telling me it did. They are simply nowhere to be found. To be fair again, and though I don't understand it, yet so far don't mind it - some stuff that was iC before, is now in CC4 instead.


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Amper Sand
Amper Sand
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yepkoo (9/2/2022)
Which product?
Of course, such a thing is unacceptable.
Frankly, I don't want to check if there is a missing product among the products I bought. I hope this is a misunderstanding.

I don't want to mention it because, frankly, I highly appreciate the author, I will definitely write later a PM to him/her. But I want to understand the policy behind before doing this.

Bottom line, I launched today the CC4 and I got prompted "Some content updated blablabla". So I went to the content manager and filtered by Update, I saw the pack listed there, done a right-click to see update details and tadaam - three out of four items were marked as removed. So I didn't update, I'm thinking to save them before updating the pack, but I'm assuming after that when I will use them they will be watermarked.



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Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12

wires
wires
Posted 3 Years Ago
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Happens with Reallusion Packs purchased in the Content Store, see the screen shot below:

75% of original size (was 669x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/7c2b125b-7d58-43cb-891f-b746.png

This is a pack that was produced for use in iClone 4.3. The Content Manager in iClone 8 does not show that this pack requires any "updates" while the CC4 Content Manager wants to remove all of the 34 motions for the various animals. :w00t::w00t::w00t::w00t:

I had an online discussion with someone from the online Content Store help and may as well have spent the time doing something useful with my life.:Whistling::crying::ermm::unsure:


Gerry



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animagic
animagic
Posted 3 Years Ago
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This sounds like a serious bug to me, as many long-time users have legacy content.

And why does it show up in CC4 at all...:crazy: 



Peter (RL)
Peter (RL)
Posted 3 Years Ago
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Thank you for the feedback. Clearly content you purchased should not be being removed during an update.

If the content was purchased from an independent vendor on the Marketplace, please first contact them and ask why they have removed the content. If you can't get the issue resolved with the vendor, then please contact Support who will help you get the problem resolved.

If the content is a Reallusion product then please contact Support directly and let them know what has happened. They will then check with the Content team to find out what the issue is.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
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gordryd
gordryd
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Yes, Animal World 4 and 5 (RL products) have had all the perform motions removed...why?

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animagic
animagic
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Here is another one with a problem. This is the RL Scenes & Effects pack:

75% of original size (was 669x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/82626d5e-7ac5-4e25-833a-4f70.png




wires
wires
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animagic (9/13/2022)
Here is another one with a problem. This is the RL Scenes & Effects pack:

75% of original size (was 669x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/82626d5e-7ac5-4e25-833a-4f70.png


This update indication only shows in iClone 8, it is not present in CC4. Just the opposite of the issue that I posted regarding the animal pack. :w00t::Whistling::crazy::doze:

Gerry



System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.





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