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Bigus
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Bigus
Posted 2 Years Ago
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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I'm trying to use this monkey, which I bought from the marketplace, and stream to UE. This is the error I am getting:
Does it mean that it is actually not possible to get a license for it at all?
How to proceed?
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
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wires
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Group: Forum Members
Last Active: 3 hours ago
Posts: 5.7K,
Visits: 26.4K
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The first thing that you need to do is to contact the creator of the character. You could also contact Reallusion Customer Support to ask for assistance.
Gerry
System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.
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Bigus
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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Thanks.
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
Edited
2 Years Ago by
Bigus
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Bigus
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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How to contact the creator ( Alley)?
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: 9 hours ago
Posts: 15.7K,
Visits: 30.5K
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On the product page, on the right, there is link "Contact Author".  If you recently bought the monkey you could also try clicking Help > Activate Purchased Items: 
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Bigus
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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Thank you!
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
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Bigus
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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Just updating: the seller (Alley) didn't get back to me, even after a second message.I requested a refund from the support, and they sent me back to the seller again, this time he/she didn't respond either.So I just put it aside - this product is useless for me - and realized I'm screwed. Something is messed up here.Hopefully, this is a one-time experience...
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
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4u2ges
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4u2ges
Posted 2 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 5.0K,
Visits: 15.9K
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I do not think Alley can help you with this. There is one derivative content listed there ( https://marketplace.reallusion.com/stretchy-base ) made by RL and it's not available for purchase. That is probably causing a problem. You'd have a better chance contacting RL directly.
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Bigus
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Group: Forum Members
Last Active: 8 days ago
Posts: 138,
Visits: 1.7K
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Thank you.
I do have the original base pack.
Of course, I contacted RL support - The problem is an issue with the license, which only the seller can activate.
Embrace simplicity Reduce selfishness Have few desires (Lao Tzu)
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4u2ges
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4u2ges
Posted 2 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 5.0K,
Visits: 15.9K
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The problem is an issue with the license, which only the seller can activate.
I am a seller, but frankly I do not see any way to activate the feature which was gone after licensing scheme rollout this summer.
"Export" check box is not available for any item in the management panel after conversion.
Maybe Peter or somebody else could shed the light on a situation....
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