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you try to redeem the plugin upgrades Open a new browser in which you haven't logged in Reallusion ever. Or use incognito Login into the desired account (Make sure that it is same account that was used to purchase the plugins) Check order history Try this link on same new browser in a other Tab (also Peter can give you another link , he has given it in other threads) https://www.reallusion.com/event/freeproduct/default.aspx?cid=292&chk=7417146ea8b2c7a62b2b454c5d99134d&_gl=1*wejrlf*_ga*MTY2MjQzNzc1Ny4xNjQ5MTA0Mzky*_ga_Q3FS71VPKC*MTY1MjQyODY1MS4yOTkuMS4xNjUyNDI5NDUyLjYw
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