Good thought...I'll check if that can get me started...thanks! ;) 
And, of course, come to find out I had already copied them to my iC8 Custom folder awhile back when I copied a bunch of stuff from my iC7 Template folder that wasn't showing up correctly...still want it to install in the Default of course!



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There is a way to get them in iClone 8 if you already have them installed in iClone 7.

Open Windows Explorer and in your iClone 7 Template folder look for the "Particle" folder. Open it and simply copy the 3 PopcornFX folders.

In your iClone 8 Reallusion Custom folder go to Set > Particle and paste the 3 folders there. When you open iClone 8 the Content Manager will update your Custom content and you can use the PopcornFX assets.

This workaround will get you started until Support can sort the issue out and you can get the items installed correctly in the default folders.

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Thanks Gerry. You know I'm pretty dense but I "think" that's what I've done..the license-key on the redeem page is the key I registered in my account for PopcornFX 8. In the Hub I have the option to install  "PopcornFX plugin for iClone 8" which is what I have done. In the Content Manager I have gone through all the "not installed packs", synced and refreshed many times and it is simply not there...the only thing installed is what you saw in the pics I included in the previous post. This is weird for sure!

Now one strange thing... if I download the PopcornFX iC8 pack from my account page the way we used to do it and click on the "Installcontent.rlcontent" utility, the requestor will only let me install in my old iC7 version of iClone,  iC8 is not an option.... this is weird I think!  May have to do a Ticket with Support on this one....



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@Mark,

Make sure that you've redeemed the updated packs downloads for iClone 8 and then select Pack > Not Installed in the content manager, next click on Refresh and the 3 packs should not show in the content manager with B&W thumbnails and green "cloud" icons. Either double click on each, or right click and select "Install Content". If that doesn't work try using Pack > All and then refresh.

Here's the link to redeem updated packs in case you don't have it.


The 3 thumbnails to look for are shown below:





Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Just getting around to installing Popcorn 8 and I'm having a similar but different  issue with iC8 and Popcorn FX 8. Installed through the Hub after registering but I'm not seeing the Popcorn FX Library 40 or Popcorn FX Super Tools in my Content directory. When I open the Popcorn FX folder that I do have there are some image maps! Any ideas?




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Thank you that worked.

In the Content Manager select Template > Pack and then double click on the thumbnail for the tools. You can also right click on the thumbnail and select "Install Content"






Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Hello All, I bought the plugin PopcornFX for Iclone 8 and the Super Tools which came with it, 
but when i go to the Super Tools folder the tool icons say "Get It " and takes you to a web page to buy.
 
It shows its installed on the New Purchase folder.
How can i activate the Super Tools in Iclone 8
thanks

Where can i get in touch with sales?

What you know today will be obsolete tomorrow

Never mind :)