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I hate to stir up trouble. I Purchased saddles and stirrups, but

Posted By michaelrbarton 3 Years Ago
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I hate to stir up trouble. I Purchased saddles and stirrups, but

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michaelrbarton
michaelrbarton
Posted 3 Years Ago
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The stirrups are already included with the saddle. The picture shows the saddle without stirrups. 
When I downloaded saddle, the stirrups were attached to the saddle. I bought the saddle thinking there were
no stirrups, that is why I bought the stirrups. Is that a mistake with the saddle picture, showing no stirrups?
I have only downloaded the first set of stirrups. I have not downloaded the rest.
I have not given a review on any of the stirrups. I have given reviews for the saddles. 
Am I entitled to a refund on the stirrups, since I bought the stirrups thinking the saddles did not have them.
If I do not get a refund, let me know ASAP, so I can review them before the end of the month (today).76% of original size (was 661x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/eaf08d64-7d0f-429a-ba17-d5d1.jpg76% of original size (was 661x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/88083127-187d-4d43-915e-7d4a.jpg76% of original size (was 661x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/361752d0-1921-4879-98a4-f750.jpg76% of original size (was 661x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/44387fec-c9b9-4932-b022-23a0.jpg
Peter (RL)
Peter (RL)
Posted 3 Years Ago
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Hi Michael

The Marketplace operates a no refunds policy as explained below.

76% of original size (was 661x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/ac03bbcd-e5aa-489c-82d3-dbaf.jpg

However, if you feel the item description or images were misleading, then please feel free to contact Customer Support using the link below and explain the situation to them. They may be able to help.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com


Roundtree
Roundtree
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I know that this is bit late for you, but unless you are sure of a purchase, it is always a good practice to try before you buy, where available. I learned that one the hard way. 
moviemaniac
moviemaniac
Posted 3 Years Ago
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i bought the interactive pickup a couple month ago . that's while i was using it to try the new motion for  vehicle interactive that i just bought, that i realize the steering wheel was at the right instead of left .
michaelrbarton
michaelrbarton
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In the picture of the saddle, it shows no stirrup, that is why I bought the stirrups.
The picture does not match the download. 





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