darioarnaez (12/20/2021)
First, let me say how much easier would be if the website could have (as many others) a chat with a support window. But ok... On 12/18/2021 I bought the bundle (iC7 + 3DXchange) + (LIVE FACE Profile for Motion LIVE Plug-in) ... I'm very happy to be finally, able to have my own licenses.
My question now is... the promo says "Spend $399+ GET CC4". I spend $500... Will I get CC4 license? If not I could buy IC3 now before the promo ends.If you have spent a total of $500 then you will be entitled to a free copy of Character Creator 4 when it is released.
However, if you were to purchase other software or content from the Content Store before the promotion ends and brought your total spend to $699+, then you will be entitled to a copy of iClone 8 for free.
And finally if your total spend is $799+ you would be entitled to free copies of both iClone 8 and CC4 free.
The alert is: IF you are using any Reallusion software registered with an account, you can't create a new account and buy content.
I'm not sure what you mean by this. If you have created a new account and purchased iClone 7, then you can certainly purchase content for it. What you can't do is use content that was purchased under a different account unless you also created that account. If that is the case you can ask Customer Support to merge your accounts together for you. Once this is done you will be able to use all the content from both accounts.
The ticket system takes days to answer. I hope they improve the customer support soon.
Normal response time is 48 hours Monday to Friday. Unfortunately if you submit a ticket on say Friday then it can be Tuesday before you get a response.
Peter
Forum Administrator
www.reallusion.com