Hello everyone =)

I hope this is the right place to ask... I purchased the pack above but am unable to locate the bonus characters?!?

I bought that pack too and looked for bonus characters like you, but couldn't find it.Because the other options shown when you press the View Content Library button do not belong to this package.It belongs to the older CC Essential Complete Bundle.I don't know if those characters are really important, but I think that page needs to be fixed.

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

so this is like one of those scenarios when you're in the supermarket and they have a coupon for Doritos buy one get one free and when you're at the checkout the cashier says "sorry, that coupon was a mistake"... then there is that awkward but brief brief moment of silence where you stare at each other......... the cashier recognizes your silence and motionless stance as opposition to that very prospect... and their response, as it should very well be is "... but we will honor the coupon". you both sigh in relief after avoiding a potential emotionally hostile and aggressive confrontation, and to further your confidence for future visits the cashier with smile on their face and disingenuous laughter says "yeah, they should have fixed that"...  I call this a "kermit the frog"...

gimme my stuff =/

im sure its a simple and quick fix. its not a question of how valuable the bonus characters  are.

Hi...

The 12 Bonus characters were part of the "Learning Resources Bonus Pack" that came with the CC Essentials Complete Bundle. The Bonus characters didn't come with the CC Essential Clothing & Fabric pack.

However, as the CC Essentials Complete Bundle is no longer available, you can try contacting Customer Support to ask them about the Bonus characters. If they are still available they may be able to provide a download link for you.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Peter, don't you think it would be better if this page was fixed?
It's really confusing.

https://www.reallusion.com/ContentStore/Character-Creator/Pack/CC_Essential_Morph_Skin/Gallery/contentgallery.html?category=Clothing Presets

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

Could you explain more about what needs fixing. :ermm:

The link you supplied shows the contents of the "CC Essentials Complete Bundle" which many people have and so this still proves useful for them. However, as I explained previously the CC Essentials Complete Bundle is now no longer available for purchase since the introduction of SkinGen.  For "CC Essentials Clothing & Fabric" owners the Content Library can still be useful, but obviously only the Clothing Presets and Customization tabs will be relevant.


                                                                

Peter
Forum Administrator

www.reallusion.com

I understand, but the same page appears when I click the "View Content Library" button on the CC Essential Clothing & Fabric page.
In general, when we press such buttons on the site, we think that all tabs on the page are included in the content sold on the page.
I think it would be better to just have tabs related to CC Essential Clothing & Fabric, where we don't have to read the title or make any sense out of it.
I know the problem, but it can continue to be confusing for future buyers.

I don't know if there are other products with common tabbed detail pages like this, since I encountered this product for the first time, I was able to figure out what the problem was after 1 hour.



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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

yeah man, y'all need to fix that page, its very confusing... and im a little upset that that cant even be recognized =/
i actually just checked and went thru my old tickets, i went thru this very same issue last year when i bought the morphs pack, because and only because the bonus characters are listed with the content. if i click on the view content tab and stuff shows up, we expect that that stuff is included?!? crazy right?

MatCreator (12/14/2021)

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yeah man, y'all need to fix that page, its very confusing... and im a little upset that that cant even be recognized =/
i actually just checked and went thru my old tickets, i went thru this very same issue last year when i bought the morphs pack, because and only because the bonus characters are listed with the content. if i click on the view content tab and stuff shows up, we expect that that stuff is included?!? crazy right?

Thanks for explaining more.

I can see it might not be immediately obvious, but when you click the view content option, the page that opens is clearly titled "CC Essentials Complete Bundle" and so shows all content included in that complete bundle. However, as the complete bundle is no longer available it would be better to remove or edit that page to only show which content is in which pack. I will pass this on to the Content Team to review. Hopefully we can make this clearer in the future.

Apologies for any confusion caused.

                                                                

Peter
Forum Administrator

www.reallusion.com