Hi All,

Just wondering if anyone else has had an issue with the Smart Gallery losing track of custom content?

I spent a day adding content to the gallery - created a pack, and put a whole bunch of folders under Props to sort them - butwhen I loaded iClone the next morning, the content was gone. All the new folders and everything I'd added that day were no longer listed. 

After I got over that near heart attack, I found that all the new content was still there in the file explorer, just not visible within the gallery. If I try to reimport one of hte files, Smart Gallery tells me it's already there and all of the files are visible if I choose the Items view and select 'All' at the root of the gallery. I tired resyncing, and importing custom content but the gallery tells me the files are already there. I had gotten Smart Gallery to make a backup so I tried restoring that but even though it said the restore was successful, the items still don't show up. .

I tried deleting the filesand adding them back manually but Smart Gallery just tells me the files are already there and offers to make a duplicate. I guess I could live with that but I'd prefer a less clunky solution that doesn't involve me adding back dozens of files by hand. Even better would be a fast way to fix the problem if it ever happens again. 

I was really growing to like Smart Gallery until this happened.  Any thoughts or suggestions?  

Jeff Kirkland | Director • Cinematographer • Storyteller
Hobart • Tasmania • www.one18films.com
SYSTEM: AMD Ryzen 5 5500 | 32gb RAM | RTX 3060 12gb | 1tb SSD System | 44tb HDD Storage