Hi...
Sorry to hear you are having problems installing the trial of Character Creator 3.
Please try the following to see if it helps:
1. Log out out of the Reallusion Hub and then log back in again. Then try to install again making sure you have an active internet connection.
2. Make sure you are logged into your computer as an Administrator. You can check by going to Start > Settings > Accounts.
3. Check you have sufficient free space on the drive you wish to install to.
4. Try installing to a different drive if possible. For example, try the D: drive instead of the C: drive if you have one.
Please Note: The Support Form appears to be working fine if you would like to try contact Support again.
Peter
Forum Administrator
www.reallusion.com