I was recently having another issue with iClone (and CC3) where the PostGre SQL server was not launching, and Smart Gallery would fail in both programs. I was asked to reinstall iClone completely, which I did, but it didn't solve anything. RL has guided me to manually delete folders and registry entries, and then reboot and reinstall from scratch, including plugins. CMS still has to be launched manually in the Windows shell every time, sometimes multiple attempts until it starts, but even then it still stops working again eventually. I was asked to reset the database, and now both programs think all my installed contents are not installed, and I had to spend days reinstalling contents that were already installed since the days of IC5. The problem still persists, and RL said they are trying to figure it out.

Therefore I believe this is, for all means and purposes, a brand new installation. It didn't solve the SQL server not launching, and now AccuLips has this issue, but at least it had never worked for me, so it's not something new that started now. I am discarding the possibility of issues with the sound card, TTS, or audio files, since they work with iClone. In other words, I can create talking characters with my own recorded voice or TTS - just not with AccuLips.

The person who opened this thread claims it was caused by a conflict on the sound card configuration between Windows and iClone, but again, if that were the case, I wouldn't be able to get lip sync in iClone with regular scripts, but I can. So I am discarding that, too. Must be something else. 

Ken, do you have a second system you could install iClone on? (You are allowed two installs with one license.)

The reason I mention this is that on one system I have major problems with accessing the new hair content from Content Manager, whereas on my secondary iClone system it works fine. Which tells me that systems are indeed different, the trick is to find out why.

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Thank you for the suggestion. I do have an old laptop, but I can't do any work there because it's too slow, and the disk and screen are too small. So if iClone would work there, it wouldn't really help. I need things to work on my main PC, which was built for 3D.

I need to figure out both these things:

1. Why does PostGre SQL Server keep stopping. This prevents Smart Gallery from functioning. I have disabled both AV and firewall, and it still stops, so it must be something else. I can start the server manually, but it keeps stopping again after some time. If it's not the AV or the firewall, what else could be stopping it?

2. Why AccuLips won't align text with speech. I can use both voice recording and TTS to create lip sync scripts in iClone, just not with AccuLips. If it can't align text from TTS, it's not something I am doing, because it has created the audio itself. I can hear the TTS audio, and it sounds OK to me, but it can't align it with the text used to generate the TTS audio. It's not the sound card because I can hear the recorded voice, and I can create lip sync without AccuLip using it. It's not the audio file, because iClone has created it by itself with TTS. If it fails to align text with TTS, it's no surprise when it also fails with recorded voice. If it doesn't work with TTS, it won't work with anything else. I have tried everything, so I will need help with this.

Please feel free to contact Technical Support if you have issues you can't resolve yourself. Please try to provide your system information (dxdiag.txt and if possible try to include a video capture showing the steps you are taking leading up to the problem occurring. Thanks.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Although this issue was affecting AccuLips from the very beginning, I believe its inability to align text with speech was caused by a recent Windows 10 update that has also been crippling performance in Poser. I have installed the latest cumulative patch from Windows 10 update KB5000842, and the issue is now gone. Now I can finally align text in AccuLips using either TTS or my recorded voice. In the end, this issue had nothing to do with iClone, or my audio card. It was yet another Windows 10 update that breaks things. Hope this helps other people having the same issue.