Thanks for explaining more.

If the issue occurs with different browsers then it would seem likely that the issue is a local system issue. We also don't have any other reports of problems so again it seems the issue is related to a computer setting, possibly with your security settings which may be blocking access to our servers.

Are you perhaps using a proxy or vpn connection? If so this may have something to do with the issue so try turning them off temporarily to see if it makes a difference.

If you continue to have problems you can contact Support by email using support[at]reallusion.com although it may take a little longer to get a reply this way.


                                                                

Peter
Forum Administrator

www.reallusion.com

Well, I've deleted several times cookies and browsing history in Google Chrome and I do not get even to login to Reallusion.  It is very strange because is the only webpage in troubles.
I also tried with Edge and Firefox and failed also.   It only works in Opera navigator.
My computer is a good computer W10, i7 core, 16MB Ram.

Hi...

I just tested and the Support Form is working fine for me with Microsoft Edge (latest chromium version).

If you continue to have problems, please try a different browser or even a different computer (if you have one). It would also be worth clearing your browser cache as that could be causing the problem.

                                                                

Peter
Forum Administrator

www.reallusion.com

I tried several and several times to answer that ticket but te webpage does not works.  After this I tried to open a new ticket but does not works.  The page stays loading all the time.
So, How to contact with Support when the ticket webpage does not works??