Through support I opened a case (ticket) asking for a refund during the return period and all I’m getting is one response a day saying please don’t go for refund, consider trying to solve your issues by doing this and that which I already tried and I’m stating that I just need the refund, thanks!
Then I got a response today saying before you decide, try these solutions for your problem and they aren’t actually solutions (just a manual) and then “ Otherwise, please go ahead with the refund.“

But HOW?????
Isn’t it through issuing a customer support ticket? Which is what I’m doing...

If you made your initial request within the 14 day period then you can certainly receive a refund. Please refer to the link below which explains how to request a refund. However, if you have already requested a refund through Support just let them know you don't want a solution and only want a refund and they will process it for you.

https://www.reallusion.com/CustomerSupport/User/ReturnPolicy.html


                                                                

Peter
Forum Administrator

www.reallusion.com

If you e-mail customer support they'll get back to you in 2 days and will send you a link to a form for the request.  If it's within 2 weeks of the purchase you'll get a refund.