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G3 Elastic Folks PSD export and quality issues

Posted By pierknots 5 Years Ago
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G3 Elastic Folks PSD export and quality issues

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pierknots
pierknots
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I recently purchased some packs on the Content Store (listed at the bottom) and updated CA4 to the lastest version.
While I was testing the program, I noticed the following issues with the characters from the Elastic Folks series:
1. G3 Elastic Folks The Families PSD Issue: When I open any character of this pack in the PSD editor, some body parts are not placed in the correct position. If I save the file, this problem is also reflected in CA4.
The following video shows the problem.
2. G3 Elastic Folks (both default and Families characters) Quality Issue: After rendering, seems like the Elastic Folks' heads have a lower quality compared to the body parts and especially to other character types. I tried different render settings but the result is the same and gets worse with lower resolutions.
The quality seems lower even in the exported PSDs and this affects the possible changes made to the characters (especially change the skin color).
The promo videos of the packs on the Content Store seemed to have a better quality.
The following video shows two characters (The Families vs. Campus Hero) in comparison.
3. G3 Elastic Folks Face Components Issue: I'm not sure that this is a real issue but with Elastic Folks characters it's not possible to open single face parts in PSD editor with the Layer Manger in Composer Mode. With other character types, this is possible (as shown in the following video).
Some further details about my settings:
- OS: Win 10
- Program Version: 4.2.1709.1 
- Default PSD editor: Affinity Designer (N.B. The PSDs quality problems also appear with Photopea)
Packs purchased on the Content Store:
- G3 360 Characters - Campus Hero
- G3 Elastic Folks-The Families
- G3 Facial Components - Face Maker
- G3 Elastic Motions - Come & Go
- Office Life Motion Pack
Thanks
Francesco
Peter (RL)
Peter (RL)
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Hi...

Thanks for reporting these issues. I have passed this information to the CTA team to investigate. When I have more information to share I will update again. 


                                                                

Peter
Forum Administrator

www.reallusion.com


pierknots
pierknots
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Hi,

thanks for your message and sorry for the delay in answering you.
I wrote to the support and they solved (almost) all the problems. I still have some doubts about the PSD export quality but right now it's not a big deal.

Thanks again.

Best regards

Francesco
Peter (RL)
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Hi Francesco

Thanks for letting me know. it is good to hear that Support were able to help you most of the issues you were experiencing. 

                                                                

Peter
Forum Administrator

www.reallusion.com


Peter (RL)
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For anyone still encountering issues, please try the following workaround from the CTA team.

1. Please set the image size as 0.9 in the "Launch to External PSD" editor panel.
2. Please set a high quality of 3840*2160 (4K) in Render Settings.
3.The third problem is not a defect, due to the face components being vector sprites. You can launch to an external PSD Editor with the whole character.


                                                                

Peter
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www.reallusion.com


pierknots
pierknots
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Hi,

thanks for your reply. 
Lowering the image size to 0.9 fixes the wrong body parts placement but unfortunately there are still quality issues when opening characters in the PSD Editor that make impossible to customize them :(
For example, I tried to change the colors of the face and lips but when I saved the modified PSD, the quality got worse in CA4. This problem seems to affect only the head. I also tried to open body (at 0.9) and head (at 1.0) in separated files but still the face components got pixelated after saving.
I might be wrong, but i guess that the problem depends on the low resolution of the head when exported in the PSD editor.

I hope Reallusion will find a way to fix this soon.

Best regards

Francesco



75% of original size (was 673x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/b3bac6c0-2319-4983-8350-cbd4.png



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