CC3 trail version crashing when image is dragged into headshot plugin

Author	Message
yohanna.jessup	yohanna.jessup Posted 5 Years Ago
Junior Member Group: Forum Members Last Active: 5 Years Ago Posts: 1, Visits: 4	Hi, I'm new here and in a phase of demoing this software (hopefully to purchase!) so I'm running trial versions of both CC3 and Headshot. I open CC3 and let it load. Select plugins/headshot. Drag in image into either auto or pro mode Image loads - sometimes it crashes here. If I'm able to continue: At the Generate Character dialogue I select female/ckean soft + Generate Then it's crashing usually in the 'initialize headshot module phase.' Any help is appreciated. I'd love to be able to use this software for pro mode realisitc characters! Thanks The specs of the desktop I'm using are: CPU AMD Ryzen 5 1600 GPU RTX 2070 Super Mobo MSI B450 tamahawk 16 BG ram OS Windows 10 pro Images I'm using are: 1094 x 1445 @ 72 dpi 893 x 1169 @ 72dpi CC3 crashing Headshot trial

Peter (RL)	Peter (RL) Posted 5 Years Ago
Distinguished Member Group: Administrators Last Active: Last Year Posts: 23.1K, Visits: 36.6K	Hi... Sorry to hear you are having problems with Headshot. As your system is more than powerful enough to run CC3 and Headshot, please try updating your graphics drivers and ensure you have the latest available. Please see the link below to check. https://www.geforce.com/drivers Please also run Windows Update to ensure your system is fully updated. In Windows 10 go to Start > Settings > Update & Security > Windows Update and then "Check For Update". When complete, do fully shut down your computer and then restart and try using Headshot again without any other programs running. If you still have problems after checking the above, please send your dxdiag.txt file to Technical Support so they can check for any problems. a) Type "dxdiag.exe" in the Search box and click "dxdiag.exe run command" from the search list. b) It will then check your system for a while, after finishing, click "save all information" c) Save "DxDiag.txt". and send this to us as an attachment. Thanks. Peter Forum Administrator www.reallusion.com

animagic	animagic Posted 5 Years Ago
Distinguished Member Group: Forum Members Last Active: 6 days ago Posts: 15.8K, Visits: 31.3K	@yohanna: There is an issue with some images if the extension does not match the file type of the image. I found that images generated by the https://thispersondoesnotexist.com/ website had the extention .JPG, but were in fact .PNG images. So this is something to check with your images. It would be better of course if Headshot did the checking for us...:unsure: 76% of original size (was 661x19) - Click to enlarge

toluabisola	toluabisola Posted 5 Years Ago
New Member Group: Forum Members Last Active: 5 Years Ago Posts: 1, Visits: 3	Hi all, Hope I'm not hijacking this thread but I'm also experiencing the same issue as Yohanna except with the full version. It doesn't matter whether I use the file importer or drag and drop, Headshot crashes the whole program. I've checked my NVIDIA drivers and they are up to date I'm also up to date on all Windows patches. Is this a common problem others have experienced? This so far seems to be really good software, but Headshot not working would be a deal breaker for me. Hope this is sorted before I'm forced to ask for a refund. I'm using a Surface Book 2 15" with 256GB HD

Peter (RL)	Peter (RL) Posted 5 Years Ago
Distinguished Member Group: Administrators Last Active: Last Year Posts: 23.1K, Visits: 36.6K	toluabisola (4/26/2020) Is this a common problem others have experienced? Crashing is certainly not a common problem. It could be related to video ram or a shortage of it. I see you are using a Surface Book 2. What kind of video card do you have in this model and most importantly how much dedicated video ram do you have available (not shared memory)? Generally the more onboard video ram you have the better. On my system I have 8GB (GTX 1080) and never have any crashes with Headshot. Peter Forum Administrator www.reallusion.com