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Unable to download files

Posted By Dorothy Jean 6 Years Ago
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Unable to download files

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Dorothy Jean
Dorothy Jean
Posted 6 Years Ago
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I just uploaded something yesterday and had no issues downloading it to test it out, but just now I uploaded another item and get this error when attempting to download the item. I have the most updated version and just check the hub for any other updates and nothing is there.  I have not changed the software so have no idea what would have caused this. Please help.
75% of original size (was 672x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/9384f188-2eb6-4dba-8dd0-5859.png





75% of original size (was 672x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/dbdccbe9-2417-45d2-b87d-7b31.jpg

Peter (RL)
Peter (RL)
Posted 6 Years Ago
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Are you able to download everything else you have uploaded previously?

If so and only this one item is affected, then you could try uploading it again replacing the previous version. When doing so do ensure the form is filled in correctly, especially the version  number requirements.


                                                                

Peter
Forum Administrator

www.reallusion.com


Slayerazazel
Slayerazazel
Posted 5 Years Ago
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The issue is this...
The current version of CC3 is CC3.22. But the content uploader defaults to the latest version. And I'm unclear why, but Reallusion adds the next version to the content uploader well before that update has even been released. 
This may be something Reallusion should look into. And not update the content uploader "until" the said product is also updated. You can still change this in the management backend by changing the version there. But by default, it should not be including a version that doesn't even exist yet imo.. 
75% of original size (was 672x19) - Click to enlarge
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75% of original size (was 672x19) - Click to enlarge







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