Peter,
Why has the following issue been marked as solved?

https://www.reallusion.com/FeedBackTracker/Issue/Applying-Game-Eyes-Messes-Up-Eye-Positions

I never got any feedback from the support team or any fix provided. Is there a patch for this issue that I don't know about? Just for the record, the comment that someone made about using Maya to fix the issue is not a solution for me or most anyone else.

Hi Magique...The forum is intended for user to user discussion. While myself and other members of the team will help out here when we can, this isn't where you get technical support. For support queries you should use the Feedback Tracker for non-critical issues, and the Technical Support department for the more urgent issues.

While you may not always get a direct reply on the FT, rest assured that all issues reported are looked at and feedback will be given when appropriate.

Regarding the issue in FT 6274, I will check about this and update again when I know more.


                                                                

Peter
Forum Administrator

www.reallusion.com

I think when an issue is marked "Solved", there should be a note of acknowledgement from RL of some sort to inform the user as to what the solution was, for example.

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UPDATE:

I have checked the status of this issue and it appears it has indeed been solved but the fix will not appear until the next update which is 3.2. Obviously the FT being changed to solved before the update is ready is not ideal so I do apologies for the confusion caused.


                                                                

Peter
Forum Administrator

www.reallusion.com

Awesome. Thank you so much. I will await the update then.

Just to let you know the team are aware of this issue and will try to fix it in a future update.



                                                                

Peter
Forum Administrator

www.reallusion.com