Hi all,
I've noticed the developer response rate % stat that now shows up on our stores doesn't really give accurate information to the customers and may be misleading.Of all the messages I have received, I have responded to every question or issue.  However, there are many messages that do not need a response (gratitude, well wishes, general comments).  As a result I currently have a 50% response rate which makes one think I do not respond to customer issues.

I'm not so sure this is an appropriate measure of effectiveness.

Thinks?