Hey everyone! 

I have a technical issue that I've been going back and forth with iClone Support about since November, and I still haven't gotten an answer.

Often when I load a character, one of their feet is pointing at the sky. The issue also occurs when I have a character move over a certain distance. I've attached a screen grab of the problem below, and here is a link to a file with the issue. 

https://drive.google.com/open?id=1OfWxbme7nfinfO0IQaPSAor-QE50SRaa76% of original size (was 659x19) - Click to enlarge

I've tried wiping and re-installing iClone. I've also updated to version 7.4, but it still happens. 

I started a thread in the Tech Support site, and they asked for a file that has the issue. They said they received it last month, and I've contacted them twice since then, but they don't answer. 

Any suggestions would be extremely helpful!!


Thanks! 

 

Thanks gordryd and Rampa! Turning off "Foot Contact" took care of it. 


Some of the assets in the terrain had the "Bounding Mesh" box checked, others didn't. I wasn't able to select the Bridge that was over the Avatar, or find it in the Scene panel, but now that Foot Contact is off he's back to normal. 


thanks for your help!