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Customer Support

Posted By strifemit 7 Years Ago
Rated 5 stars based on 1 vote.

Customer Support

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strifemit
strifemit
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Years Ago
Posts: 5, Visits: 12
I am trying to submit some questions through the system but nothing will get through. I get this circle going around and around and around going nowhere. I'm triallin CrazyTalk 8 Pro and Animation 2 but can't get nothing through. I like what I've found out so far but need some questions answered. If I can't get any answers I'll be obliged to refund both because I'd be mad to continue. Anybody know how I can get some answers within the 30 day period?
Peter (RL)
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Peter (RL)
Posted 7 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K, Visits: 36.6K
Hi...

Sorry to hear you are experiencing problems with the Support Form.

The issue may be related to the browser you are using. We recommend you use Chrome or Microsoft Edge. Unfortunately there are known issues with Internet Explorer and Firefox.

The problem could also be related to your security software which in some cases can block the sending off the support form. Issues have been reported with Malwarebytes and Bitdefender so check if you are using those and possibly try disabling them briefly while you send your support ticket.

Alternatively you can email direct to support@reallusion.com but this may take longer to get a reply than by using the recommended Support Form.

And of course please feel free to ask any questions here. I'll be happy to try and help. :)


                                                                

Peter
Forum Administrator

www.reallusion.com
JimmyB7
JimmyB7
Posted 7 Years Ago
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Group: Forum Members
Last Active: 5 Years Ago
Posts: 198, Visits: 3.2K

The ONLY way I’ve been able to submit a trouble ticket inthe last couple years is to log into SAFE mode in Windows.



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strifemit
strifemit
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Years Ago
Posts: 5, Visits: 12
Thanks that's great. It was Bitdefender now fixed. 



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