So I need to go to a link for tech support, and in 48 hours I will get a response. Meantime, what am I supposed to do? I am hoping for real-time support, where I communicate to a human being in real time. I am finding it very frustrating, because all my gung-ho feelings about making music videos are gradually dissipating, and waiting 48 hours will only add to the amount of air taken out of that balloon. In an average tech support session with Apple or Adobe or Geek Squad, they share your computer and communicate. The conversations are quite complicated back and forth. So for every question I would ask to a Reallusion support team, it will take 48 hours for a response. At that rate, I will soon have pulled all the hair out of my head from stress; and my problem will be resolved next year.
So I guess I am on the forum now so hopefully I can get this done relatively quicker.
So here is some info: Windows 7 Professional Service Pack 1. Processor: Intel R Core TM i7-6700K CPU @ 4.00 GHz. Installed memory RAM: 32.0 GB. System type: 64-bit Operating System. No pen and touch input.
NZXT Hush Mid Tower Computer Case-Black
Antec TruePower TP-650 650W Continuous Power
BRONZE Certified Active PFC Power Supply
ASUS Z170I PRO GAMING Mini ITX Intel
Motherboard with wifi
Intel Core i7-6700K Skylake Quad-Core 4.0 GHz
32GB (2 x 16GB) 288-Pin DDR4 2133 MHz
Desktop Memory CT4K16G4DFD821316GB
Intel 540s Series 2.5" 480GB SATA III TLC Internal
Solid State Drive (SSD) SSDSC2KW480H6X1 For
Operating System and Applications
Western Digital VelociRaptor WD6000HLHX
600GB 10000 RPM 32MB Cache SATA 6.0Gb/s
3.5" Hard Drive For OS & Apps
Western Digital RE4-GP WD2002FYPS 2TB 64MB
Cache SATA 3.0Gb/s 3.5" Hard Drive For
AFT PRO-35U All-in-one USB 2.0 Card Reader
GIGABYTE GeForce GTX 1070 Mini ITX OC 8GB
GV-N1070IXOC-8GD Video Card 2xDVI, 1xHDMI,
LG WH10LS30 10X Blu-ray Burner - LightScribe
Microsoft Windows 7 Professional 64bit Edition
Thanks very much for your help.