Hi..

Sorry to hear you are having problems with Character Creator.

Please first  try updating your graphics drivers and ensure you have the latest available. Please see the link below to check.

http://www.nvidia.com/Download/Find.aspx?lang=en-us

Important: If your computer has switchable graphics (both Intel and Nvidia), please do ensure you are running with the more powerful Nvidia card. Do not choose the Intel graphics option. You can normally do this by right clicking the iClone 6 or CC desktop icon and choosing "Run With Graphics Processor".

For more information on switchable graphics please check out the link below. This contains additional instructions on how to select the right graphics card option.

https://forum.reallusion.com/Topic212526-386-1.aspx

Please also run Windows Update to ensure your system is fully updated.

In Windows 7 you can do this by clicking Start > All Programs > Windows Update > Check For updates. In Windows 8 go to the Start Screen and type Windows Update. Then select "Check For Update" from the search list. In Windows 10 go to Start > Settings > Update & Security > Windows Update and then "Check For Update".

Do also separately install the platform update below if you are using Windows 7

https://www.microsoft.com/en-us/download/details.aspx?id=36805

I hope the above can help you. :)