OMG.  I love you guys BUT you are frying my brain with this STUPID RLD file from your content download.
Far out men and women.  What are you doing to us.  I have left a ticket (still no reply after three days) and watched 30 plus videos trying to solve this seemingly SIMPLE task.
Make a downloader that works FFS please.

Any help will most probably stop me from blowing my brains out.

Thanks.

PS.  I have spent some stupid amount of money so far buying content i just want to be able to open it.
Running a mAc 13" early 2011 with 2.3 ghtz - 8 gig ram - 500 mb graphics and 700 gb free drive.
cheers