I am not an RL employee, and don't feel sorry for you.
Log in to your user account at www.reallusion.com
and look for "iClone 3DXchange 5.0" in the list of your registered products. Click on "Patch/Bonus", this will open a window displaying the last available version for download, in this case v5.52.3805. Download it and install.
I already did that. The program icon on my desktop already says it is 5.52, but the program keeps asking for an update to 5.5 before it blocks important program options that I need. That's why I need an installer.
I appreciate your help (I do), but if it were that easy, I wouldn't post here on this forum. What really bothers me, is that both the upgrade link within 3DXchange 5 and the links on the official website to older versions of 3DXchange (i.e. older than v. 6.2) lead to the installer of 3DXchange 6.2 (trial version). Just check it yourself, if you don't believe me.
I'm willing to try one more time, but after my disastrous upgrade to the new iClone 6 MoCap feature, which lead to a complete and irreversible loss of my CTA2 Pipeline MoCap workflow (due to a hardware upgrade I should never have done), I have become very suspicious about Reallusion's online support, which appears to be aimed more at persuading people to upgrade to newer versions of their software, than at helping users keep their workflow as long as Reallusion officially supports the older version of the software.
I used to be a loyal and happy customer. This has changed dramatically, mostly due to the way the marketing-/sales department keeps treating loyal customers. I'm not going to elaborate on this, 'cause the Reallusion representatives who are active on this forum won't acknowledge the problem anyway. It's just sad to see such a nice company allow a bunch of marketing- & salesmen take over the company.
To me the current emphasis on overpriced Content Store products that can be purchased anywhere for much less and with much better quality, is a step backwards. Just compare Reallusion's Content Store with Unity's superior Asset Store, or DAZ3D's high quality content store, and you see a company that desperately wants to be a salesman instead of an innovative developer. I wouldn't care if Reallusion's content would be great and cheap, but most of the content I see is just overpriced junk or recycled content from other stores.
Anyway, if I can't get 3DXchange 5 working again, I will leave the iClone-CT-CTA community behind, and start spending my money elsewhere.
8 Years Ago by