I have installed CrazyTalk6 Standard on 60 laptops at our school.  (we have a site license) I am experiencing the following error when starting up:

CTIEMain.exe Application Error

The installation at "0x1a30c968" referenced memory at "0x0000001c" The memory could not be written.

After I click through this error another comes up immediately:

The exception unknown software exception (0xc015000f) occured in the application at 0x7c94483a.

It then sends me back to windows.

I updated directx during the install and rebooted.

I am running windows xp and have full administrator's rights on the system. 

Any ideas?  I have many staff who are anxious to use this program with their students.

Thanks.

Please check the following items in order to solve the problem:

1) If your CrazyTalk version is lower than v6.1. Please update your CrazyTalk. You will need to upgrade to v6.1 first, and then you can upgrade to v6.12. You can connect the following link to download the patches.You can connect the following link to download this patch.

- CrazyTalk v6.1 patch download: http://file.reallusion.com/patch/ct/CT61_Enu_Patch.exe

- CrazyTalk v6.12 patch download: http://file.reallusion.com/patch/ct/CT612_Enu_Patch.exe

2) We suggest upgrading your graphics card driver to the latest version.


Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com