I have been making my project with Magix Video Pro and finally bought it.
Now it says I need to activate something to get the Mpeg4 videos I had on there before I purchased it.
I went to activate it and it says I need to call long distance overseas to get a code. I tried to do it online and they give me an error message and won't go any farther.
Now then. Do I change the way I render with iClone and render it in a different format to avoid this or do I need to make the long distance call to somewhere?
I am at a loss with this as I had the project finished for the first part.
Ken:):)

Ken,

Everything can be activated on-line.

Read through the MAGIX Technical Help Page.

Click on "Additional activations" in the list shown on the left - they even have videos explaining how to do it.

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

That's where the problems begin.
I clicked on online activation and it gave me an error Code-10 and told me to contact Customer Service.
They really don't have a "Customer Service" except calling on the phone. I looked all through that site for a way to email them and couldn't find one. I went through it several times.
It would be nice if things worked out that way they tell you in the video but they don't for me.
Thanks.
Ken:)

Have you looked at this page?

A quote from the FAQs

Have you registered your product with them?

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

The product is registered. I did that first.
The problem came because I had saved the files from iClone in MP4. This requires a free activation of a codec in Magix. When I tried to activate it following the screens it said it failed and gave me an error-10. It then said to contact Customer service.
I found out rather quickly there is no way to contact Customer Service except by long distance Phone.
I didn't want to add another program (Skype) to my computer right now so I changed the format they were saved from iClone to WMV and they went into the program. I now have it done with the WMV files and am going to shut down for the night.
I may try again to activate the CODEC tomorrow if it will let me. If not, I will find a way to text them and wait for an answer while I render the iClone files in WMV format unless that gives me more problems down the road.
Thanks for all the help.
Ken:)

Hi Ken,
the MP4 from IClone may be the issue. My experience comes from Iclone 5 but it may be still true in IClone 6: The MP4 Codec from RL is "MP4 for PC". Please use a SW to check the video codec structure like e.g. MediaInfo. It should be "MPEG4 (H.264)".
My IClone 5 workaround is to use AVI 25 Frames uncompressed. I let the Magix Videodeluxe then do the work to transfer them (in batch mode) to a codec supported by VDL.
Greetings,
Gerhard

That is pretty much what I am doing now.
I changed the render in iClone to WMV and rendered them that way and then they were accepted in Magix.
There is an authentication possible in Magix but they may be on their weekend.
I have it working for me now so I will stay with that arrangement until I can find a way to get the CODEC working in Magix.
Thanks for the help.
By the way. Yes, I do get a pension check. I am 74 years old for the smart guy with the snotty remark that wants to run the forum.
This problem may be one that present or future owners of iClone6 may have when trying to make movies with i|Clone6.
Thanks again.
Ken

Yep I had a check and it is MP4 h.264. It's the standard for Quicktime and a codec that is commonly used for video; strange that it cannot be opened in Magix.

iClone Certified Director and makes miserable Westerns.

The issue is that Magix licenses the codecs from someone else, and so has them locked when you initially purchase their editor. If you have the right license (there are different versions), they let you unlock the codecs with an online process. So something just hasn't cleared through properly, or the version Ken has does not allow for the MP4 codec.

I have the "Pro Plus"version, and it does allow it. There is a non "Plus" version that may not. I think the naming may be different now as well. My copy is a few years old.

@Ken
WMV is a fine choice! I often use it. Set the quality to maximum in iClone when you export, so you'll get the best footage possible in Magix.

I notice that WMV has Ultra HD too. :) MP4 does not, but that could be changed.

iClone Certified Director and makes miserable Westerns.