Well, everyone wants to know why Reallusion is nameless, faceless, and doesn't respond to many support questions (376 hours and waiting on one, another hasn't even been acknowledged in over 2 weeks).

Along the journey, we've learned some things about Reallusion:
- They're a small shop, probably in a basement, in Taiwan
- They have an independent sales rep in the San Jose area, California
- They have a couple bloggers who watch these forums and try to respond
- They rely completely on the community to support each other

They finally came out of their shell and threw up some e-mail addresses and a physical address per our request. But all these e-mails go to the same person:
sales@reallusion.com
developer@, reseller@, education@, and marketing@ as well. That's shady. It's not like john.wilson@reallusion.com or jane.doe@reallusion.com, etc., and ... well, you get the point.

The physical address they finally put up is just an empty office that doesn't even appear to be rented, so I wouldn't send mail there. The phone number, however, is a personal cell phone of some independent sales rep:

2033 Gateway Place
Fifth Floor
San Jose, CA 95110
Office Phone: 1.408.573.6107
Fax: 1.408.268.5735

Moving on ...

Recently, I was told by one of those bloggers they deploy to chime in with a response here and there, that they were busy with holiday support and thus backed up ... as if they were so busy supporting their customers that they had little time to support you.

So now we find out that they're actually pushing out SPAM products that aren't even listed as products on their page yet. You click on one of the products in your e-mail that they're SPAMMING out, and it sends you to secure.element5.com ... so they're paying a 3rd party to sell odd products that aren't even published on their website.

Their newest product is Website X5, which is dangerously close to a copyright violation of Serif's Webplus X6, which extends now to X8.

THIS is why they're too busy to support you! They're too busy pushing out these spammy products that they surely don't support. And do NOT purchase this "Website x5" thing. It looks just like a WSO or a JVZoo product, and most know about Warrior Special Offers or JVZoo stuff.

I thought this company was solid, which morphed to iffy, then shady, then spammy, and now I'm thinking they're just downright illegal.

At least this solves the "we're too busy to support you" claims. We know what they're up to now ... unfortunately, for some of us, it's after we've spent a thousand bucks or two.

Webby
WebPrezence LLC
"90% of learning IClone is practice. The other half is patience."
~ Me