Just wanted to say, I'd LOVE CrazyTalk to be Mac-compatible!! Our PC died - it was barely 3 years old. My first iMac was 7 years old before it had any problems at all. So no more PCs for us.

Just loaded Windows 7 on my Mac via VMware this week.. experienced the same blurry problems with CrazyTalk Pro6 as described in this thread. So I downloaded CrazyTalk Pro5 to my virtual machine... and, YAY! - it works! I'd love to use version 6, but guess I'll have to "make do" with 5 for now. I've been without CrazyTalk three months, and it's so great to be able to use it again!!!

Dear customers,

Currently our products only support Windows operating systems. You can try to download the newest graphics card driver, and afterwards, you can install it into your VM Operating System. After that, if the display is still blurry or the graphics driver fails to install, the problem is caused by VM ware itself. Hence, we cannot ensure that CrazyTalk6 can work well under VM Operating System.

I am writing to you that Mac version request has been conveyed to our developing team. Support for Apple Macintosh operating systems is still in the evaluation stage at this moment. If we have any news regarding the Mac version,we will announce on Reallusion website.


Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

Just as an update to my last message, I've now upgraded to Snow Leopard and it didn't help with the blurry images at all. I also tried installing a new, fresh version of Windows XP and that didn't help either.

I'll try installing Windows 7 when VMware (on the Mac) supports it, and keep my fingers crossed. In the meanwhile, if there's ANYone successfully running Crazytalk 6 on a Mac, I'd love to know what you're doing. Thanks!

No luck updating the driver yet. I'm running Windows XP on a new iMac (using VMware Fusion as an intermediary), and either no new driver exists, or nothing that will work when running Windows on my Mac.

This is hugely frustrating, as the ONLY reason I've got Windows on my computer is to run Crazytalk, and the blurred images are completely unacceptable. Maybe the upcoming release of "Snow Leopard" for Mac will help, but I'm afraid I'm losing hope...

Have you tried updating your graphics drivers? Crazytalk 6 does require more graphical power than Crazytalk 5 so you should ensure you are all up to date with your drivers. It can well make a difference as shown in the posts above.

Good luck. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

Great to hear you have resolved the problem now. Have fun with Crazytalk 6. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

I've got the same problem that others are describing, but on a Windows XP system. Crazytalk 5 works great, Crazytalk 6 has blurred out images EXCEPT for the razor sharp mouth and eyes.

NOT good.

Hello again Peter and thanks for responding again.

I've been out of town all week and once back I started trying to resolve the blurry model issues again.

I am pleased to announce that my problem using Windows 7 has been resolved. :D

It was indeed a driver problem and was happy to see an updated driver for my chipset and after installing it, CrazyTalk 6 works great!

For anyone else using Vista or Windows 7 with similar graphic problems, you may have to search Microsoft's Downloads to find the updated driver for your system, as was what I had to do.

Windows 7 users will find that the tool for checking your drivers will not work with the release version. Don't be fooled by the error message saying "Your system is not supported", that is only for the tool, not the operating system itself or the drivers.

Also Vista users may have to update the graphics controller drivers as well. Microsoft usually packages them together but if you are still having problems you may look into the controller drivers as well.

Hope this helps anyone else with similar issues.

Thanks again Peter for your input!



Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

Hi Paul,

The reason why you can experience problems with Crazytalk 6 but not with Crazytalk 5 is simply down to the advances in the facial technology used in CT6. These advances put higher demands on your computer and especially the graphics side of your system. It is just the same situation as PC users face in the gaming world. While a system may have run the latest games two years ago it will now struggle with the current releases.

After saying all that, in your case it may simply be you need to do a couple of things to get Crazytalk 6 working just fine. Please look at the advice given by Technical Support and try and see if it helps you.

*** From Technical Support *** 

Please check the following items in order to solve the problem:

1) We suggest upgrading your graphics card driver to the latest version.

2) If you are running the other applications at the same time, please stop them first.

3) Make sure that your PC has enough system resources.

4) Your hardware devices must meet the minimum system requirements.

For more information about CrazyTalk6 System Requirements: http://www.reallusion.com/crazytalk/crazytalk_requirements.asp

Afterwards, if the programme is still unstable, please provide more information to us in order to help you with your issue. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to provide the following information.

1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) We would be grateful if you could capture a screen shot to us when the issue is presenting. If there is any error message, please provide the information of error message, which contains Problem Event Name’, Fault Module Name’, Fault Module Version ‘, Exception Code’ and Exception Offset’. You can discover this information via ‘Control Panel’ --> ‘Administrative Tools’ --> ‘Event Viewer’ --> ‘Application’.

3) Please generate a "dxdiag.txt" for us that we can check your system environment.

i) Select the "Start" menu, click "run"

ii) Input "dxdiag" and click "ok"

iii) It will check your system for a while, after finish, click "save all information"

iv) Save "DxDiag.txt".

We apologize for the inconvenience caused. If you have any further queries, please do not hesitate to contact us.

Yours sincerely,

Mick
Technical Support
Reallusion Inc.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi

I'm having the same problem.

Same CT 5 Pro works CT6 pro originally loads a picture ok then after a few minutes it goes blurry.

On Vista but the point is why does CT5 work and not CT6

Paul McMenamin