While you may have an internet connection, the error code 6 message is normally caused when your computer is unable to access our servers to verify your software. This can be because you are using a proxy connection or your security software is blocking access to our servers.
If you still have trouble getting past the online verification, please check the following items in order to solve the problem:
1) Please temporarily disable any security programs - such as software firewall, hardware (router) firewall, antivirus, phishing filter (Internet Explorer), ad-blockers from toolbars - that may interfere with the online verification process for the duration of the installation. Once installation is successful, please turn back on.
2) Please check if you are using a proxy server by following the steps below:
i) Go to "Start" > "Control Panel" > "Internet Options" > "Connections" tab > Click on the "LAN Settings..." button
ii) Please temporarily bypass using a proxy server if you are using one.
3) Please add our website http://www.reallusion.com to the list of "trusted sites" in your Windows Internet Options.
i) Go to "Start" > "Control Panel" > "Internet Options" > "Security" tab > Select the "Trusted sites" Zone > Click on the "Sites" button
ii) Type in our address www.reallusion.com in the "Add this website to the zone" box and click the "Add" button. It might be necessary to uncheck the "Require server verification ( https: ) for all sites in this zone" at the bottom of the window before you can add our address.
Peter
Forum Administrator
www.reallusion.com