Gawds, I can't believe I forgot about this thread.
Ok. the Flip HD is great... unless it breaks. Ours did a few weeks after taking it out of the box. After dealing with the problems and in the process of looking for troubleshooting tips online we came to realize that one in seven reviews on Amazon were 1 or 2 star, and almost all of those mentioned Flip's terrible tech support.
And yes. It is terrible. They refused to honor the warranty, after hours on the phone jumping through their hoops. According to them the camera's warranty expired TWO MONTHS prior to its purchase! They would not accept a return without a proof of purchase, even though we explained to them that it had been bought as a gift and neither us nor the giver had kept the receipt.
We finally returned it to the Wal Mart where it was purchased. They were fantastic! After explaining to them our ordeal with tech support, they found the record of purchase in their computer and allowed us to exchange it for store credit, with which we purchased a DXG 1080p with 5x optical zoom and image stabilizer. It cost less than the Flip, has more features, and the company has a much better reputation.
Tera
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