Multiple Monitors causes Iclone and Character Creator to Crash


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By Lee-Oni - 4 Years Ago
Hello,

I recently updated my computer and now when I start up IClone or Character Creator, I need to disconnect the at least 2 of the 4 displays from the Windows Settings, in order to get the motion live plugin to work and or other contents from Character Creator. I cannot save my layout and revert back. This would be a nice option if it would take care of the multiple screen setup?
I noticed this started happening after I rebuilt my computer? Also, I had to uninstall the smart plugins from IClone and Character Creator because of this constant crashing?

Anyone experience this problem or may have a solution? I've tried through support without any immediate response?

Sincerely,
Leon
By Edward (RL) - 4 Years Ago
lpcruz (4/2/2021)
Hello,

I recently updated my computer and now when I start up IClone or Character Creator, I need to disconnect the at least 2 of the 4 displays from the Windows Settings, in order to get the motion live plugin to work and or other contents from Character Creator. I cannot save my layout and revert back. This would be a nice option if it would take care of the multiple screen setup?
I noticed this started happening after I rebuilt my computer? Also, I had to uninstall the smart plugins from IClone and Character Creator because of this constant crashing?

Anyone experience this problem or may have a solution? I've tried through support without any immediate response?

Sincerely,
Leon

Hi,

I am not sure whether is related to the initial program with the Smart Gallery installed.
You may ref this post:
And the fixed version is coming, please wait for the update notification in the Reallusion Hub.

Edward
By Lee-Oni - 4 Years Ago
Sorry Edward

it is still happening.

Sincerely,
Leon
By Edward (RL) - 4 Years Ago
Hello,

Smart Gallery v1.2 is online!
Now you can get it from Hub.
Please try this version, if still failed, please submit a support ticket.
We may need to collect extra information from your computer.

Edward