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bamboo36_
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bamboo36_
Posted 19 Years Ago
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Group: Forum Members
Last Active: 14 Years Ago
Posts: 1,
Visits: 26
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I today purchased and installed Effects 3D Studio Edition. When i try and use some of the animations it says - animation file does not exist, please try again.... this happens with over half the animations . I've downloaded 4 resource packs for it.
One other thing, when I click on help and then About Effects 3D it says Standard Edition but i paid for the studio edition.
If anyone can give me any advice on this matter i'd be grateful. David
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Visconti
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Visconti
Posted 19 Years Ago
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Group: Forum Members
Last Active: 11 Years Ago
Posts: 1.0K,
Visits: 3.0K
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Hi, bamboo36We are sorry to hear about that. Since this issue has to be verified through our support system, we suggest you post the same message to the support form. http://www.reallusion.com/CustomerSupport/User/QForm.aspxAlso, please provide your e-mail address & order ID to the form, therefore, the support team can help you effectively. Thanks Visconti
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Visconti Forum Moderator
Reallusion, Inc. https://forum.reallusion.com
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