I probably should wait until I cool down but I hate it when a good product has problems. The problem may be me so if it is then let me know what I am doing wrong. Just to let you all know, I am the idiot with dial up on my main computer. First I bought the Campus Teens and installed them. I connected to the internet and they worked fine. Today I went in to use them and the girl loaded fine. The boy won't load unless I connect to the internet. If I cancel the connection before I connect, I have "iclone" all over my screen. I can't use the boy unless I complete the connection. Then he loads fine.  I decided to contact support. It took me a while to find the form and when I tried to fill it out, it wanted a serial number. The Campus Teens don't have a serial number. So to be able to sent the form, I had to lie and tell them it was a trial. Then in the form I told them it wasn't a trial but it was the only way to get the form submitted. I have had a really bad night. My big complaint of a lot of software companies today is that they expect everyone to have high speed connection. I understand the security issue but the way to solve it is not to have to connect to the internet all the time. There is another thread about Movie Storm going on and I think one of their main problems is that you need to connect to the internet every 14 days to keep their product going. I have turned off auto updates and everything else I can think of and I still have to cancel my connection everytime I load iClone. Now I can't use the Teen boy unless I connect to the internet. I hope I hear from support because I don't even know if the form got through. I will get off my soapbox now and thanks for letting me vent my frustrations. By the way, for those who think I am an old timer who doesn't know anything about technology; I was a network administrator for 9 years and a computer support tech for 11 year. I think computers and the internet are great tool. I just think that some companies rely to much on them and forget about the humans that can't get or afford the latest and greatest. OOPS!! I got back on my soapbox for a moment there. Sorry.

Hi,

Sorry to hear of your problems with the Campus Teens. I can fully understand your frustration when working with dial up and using software that requires an internet connection.

With regards to this particular pack, you should only need an internet connection once when you install the pack and then also the first time you use each item in the pack. When you do this and the "New" tag is gone from the item in Content Manager, you should be able to use them without being connected.

A real time saver that will help you is the One Click Verification option. If you go to the "?" Help icon, you can select to verify all your purchased content in one go. You will need to do this while connected to the internet but aterwards you should not have any further problems using the content.

                                                                

Peter
Forum Administrator

www.reallusion.com

  I haven't had any problems until the teen boy with verification. I have never had a item come up with "iClone" all over the screen. It's like a water mark and no matter how many times I connect to the internet it doesn't permanently get rid of it. I use iClone 3 because I haven't installed everything in version 4 yet. I will do that and see if I have the same problem.

The problems you descibe have been know with iClone 4, but I understand you have the same issues with iClone 3?

About the serial number, I resolved that by just using my iClone serial number.

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Hi Robert,

We are sorry to hear of this problem from you. However, we tested the newest installation package of Teenager pack, but the problem did not occur.
Now, I would like you to follow the instructions to re-download the installation package of this content pack, and then you are able to re-install them into iClone4.

First of all, you have to login premium member account via the following link.
http://www.reallusion.com/member/program/memberreg.asp

Steps:
1) Login your member: http://www.reallusion.com/member/program/memberreg.asp
2) The version of iClone will show on the web page
3) Click on “Order History” tab
4) You can find its download link

If this does not resolve the issue, we’ve directly provided the file to you through Support Form. Please check that.

In order to protect your purchase of the product all of Reallusion's programs require to have their serial numbers verified over the internet. This verification process usually only takes up to 5 minutes during the installation. The program itself is fully functional without internet access afterwards.

Besides, this pack is DRM protected content that need to activate before installing. In addition, since these digitally protected contents need to be verified for use in iClone4 for the first time, we designed “Content 1-Click Verification” function. You just need to click on “Help (?)”, and then click Content 1-Click Verification to online activate all template and custom contents in iClone4. The rule is that you have to online activate the contents once.

Finally, if you experience the same problem after doing this, please use main technical support channel: Support Form to contact Reallusion support team for any further assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

We deeply apologise for the inconvenience caused. Thanks for your cooperation and understanding.


Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

  I am in the process of downloading the file again and will reinstall it to see if this corrects the problem. As I said the girl works fine it is just the boy and he loaded fine the first couple of times I used him. Also the problem is in iClone 3 but I checked tonight and I have the same problem in iClone 4. This is the first time this has happened with any product.

  I total understand the serial number checking when installing a product and have no problem with that. My problem is that when I start either iClone 3 or iClone 4, after the program loads the next thing it does is starts my dial up to go to the internet. If I cancel the connect, everything still works but it is just annoying to have to go through that procedure every time.

Thank you for your response and I will let you know if the download solves the problem.

  I installed the Teens and did the "?" -> 1 Click Verify and the boy loaded fine. I disconnected from the internet and it works fine. This happened last time so I will see if everything continues to work. For your information, I still have the problem in iClone 3. I connected to the internet and reinstalled. The tag was removed and both teens loaded and everything worked fine. When I disconnect from the internet and try to load the boy, iClone tries to connect to the internet and when I cancel, he loads but the word "iClone" is all over the screen. I can work with him but I can't seem to do anything to get rid of the "iClone". I guess since I am starting to use version 4 more now it doesn't really matter. If I need to work with the teen boy I will just have to use iClone 4. Thank you for all your help and if the problem returns I will let you know.

Hi Robert,

We are so glad to hear this good news. The problem still occurs in iClone3 indeed. In fact, iClone4 has improved many iClone3’s weak points and defects. iClone4 also added various new features. This is the reason we usually suggest using the newest iClone version: iClone4. On behalf of our company, thank you for your interest in our products. It is my pleasure to assist you.


Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com