Dear Customer,
Thank you for contacting Reallusion.
Due to the server error issues, we regret some of the customers may have encountered the difficulties installing the products or login to the backstage from Oct 16~18th, 2009. This temporarily server error was caused by our recent server upgrade and Windows update. During that period of time, some of the programs listed below were unable to be verified during the installation process as well as login to the BackStage for more content resource,
- iClone4
- CrazyTalk6
- WidgetCast
- popVideo
The server update is now complete and has been fully restored and operational.
We truly apologize for any disturbance and inconveniences this incident may have caused.
To retrieve your product or service, please follow the messages below,
- Serial number verified failed: please try to install the program again.
- Backstage login failed: please try to login again.
- Purchased contents watermark issue: please apply all the contents again.
- iClone4 EX activation failed: please try to login again.
- Member registration issue: please login your member to register your product again.
Thanks again for your understanding and please don’t hesitate to contact Reallusion support team for any further assistance.
Sincerely,
Technical Support Team
Reallusion Inc.
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Peter
Forum Administrator
www.reallusion.com