Hi,
We suggest utilizing ‘support form’ to contact us.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
In order to help you with your issue we require more information. Please provide the following information.
1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.
2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".
3) Please provide your project file to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.
Yours sincerely,
Mick
Technical Support
Reallusion Inc.
www.reallusion.com