I need help. substance super tools mixer does not work. It applies only the base material. Apparently the ID color map it`s not recognized. Any tutorial on this subject?

I think there has been an update try reloading from your account
George

A link to Issue #3574, reported by Chris.

---

iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

This is the email that was sent out:

Thank you for purchasing the content pack - iClone7 Super Substance Tools.

Our team has just learned that the mentioned content pack has some errors onMixer and Multi-material. We have fixed this issue now. To receive the updatedpacks, you need to directly re-download, and re-install, the relatedinstallcontent.rlcontent files via your member account - Order page tooverwrite the existing template in your computer.

We sincerely apologize for any inconvenience this has caused you.

---

When did that email go out?  Of course, as usual, I get nothing from RL (anyone would think I didn't spend thousands of dollars with them.  And, no, it's nothing to do with my spam filter, as I get LOTS of "sales" emails from them.  Just nothing, like, important).

I suppose I could try redownloading again just in case (my stuff seems to work but if there's an error with it that occurred after I installed I'd like to know.  Date on the email would help).

---

Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

Kelleytoons do you think it might be the aftershave.
George

I'm pretty sure it's my hair (or lack of it).

---

Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

Mon 9/25/2017 3:34 AM

Reallusion News <SENDER@dmt.reallusionnews.com>

Important Notification for your content pack - iClone 7Super Substance Tools

Dear Users,

Thank you for purchasing the content pack - iClone7 Super Substance Tools.

Our team has just learned that the mentioned content pack has some errors onMixer and Multi-material. We have fixed this issue now. To receive the updatedpacks, you need to directly re-download, and re-install, the relatedinstallcontent.rlcontent files via your member account - Order page tooverwrite the existing template in your computer.

We sincerely apologize for any inconvenience this has caused you.

Please feel free to let us know if you have any further questions via ouronline support system.
http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx?lang=1

 

All the best,
The Reallusion Team

CyberpowerPC, 64 GB Ram, 64bit Windows 10 Pro, Intel Core i9-10980XE 18 Core CPU,  ASUS TUF X299 Mark 1 Motherboard, ROG-STRIX-RTX2080TI-O11G-GAMING graphics card, Toshiba 3TB hard drive, 3 x Seagate 3TB hard drives, RAGNAROK 801 Full Tower, LEPA G1600 1600W power supply, Killer WI-FI 6,  ASUS PA329Q 32" 4K/UHD IPS Monitor.

Yes I have that wavy hair, waving my head goodbye.  

It´s still not working - the mixer tool. The issue remains the same - not recognizing the ID color map.