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By arcadiazone - 14 Years Ago
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Hi I have just purchased iClone 4 Pro and downloaded from website twice now but upon installing an error pops up feature transfer error Catastrophic failure this has happened 3 times so far can you help.
Added a support ticket
Am running Windows 7 X64 Ultimate
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By Cricky - 14 Years Ago
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There are some things to make sure of:
Have a Gateway opened to the internet...Fast Connection helps.
If that doesn't solve it try:
Disable your Virus Protection just until the install is finished.
Have you tried to see if it is your content list? http://www.reallusion.com/member/program/memberreg.asp
You have the Serial Number, try and register it.
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By rgathje - 14 Years Ago
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I am running iClone 4 Pro under Windows 7 and another thing to make sure of is that you run the install as Administrator. It will give you access to everything you should need access to.
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By arcadiazone - 14 Years Ago
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Installed using run as administrator, disabled, Uac, firewall, antivirus still coming up with same error, serial is registered on site downloaded 5 times now still same error
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By rgathje - 14 Years Ago
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A Catastrophic failure is a windows system error. I hate to say it but it sounds like you have a windows issue. Have you had any other issues with other software? Have you installed any unusual programs? Do you have a laptop or another computer that you can install iClone on to verify the software you downloaded is okay? You could try a system restore and try installing iClone first. I know that isn't the greatest suggestion but if you know a computer tech they might have a suggestion.
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By Cricky - 14 Years Ago
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I wonder if you've poked the Bear too many times? :w00t:
I also wonder if the server thinks you've installed it 5 times and depleted your license use?
Is it listed as an installed program, even though it didn't complete?
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By arcadiazone - 14 Years Ago
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Thank you all for your replies and help, I have now fixed the problem as suggested by support team, deleted all temp files, also removed any reference to reallusion in registry (trial version of iclone exchange 2, iclone 4 ex.) defrag harddrive and iClone 4 installed without a hitch.
I think the main problem was with iClone 4 ex as a couple of months ago I lost 1 of my harddrives where i had iclone content installed, so when uninstalling iclone 4 ex had a few problems, so manually removing all entries in registry helped.
Again thanks for the help and advice.
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By AdityaWin7 - 14 Years Ago
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Hi Dude the same problem is with me can u help me out what u have done bcoz same error is coming on my system runing windows7ultimate plz what can i do Clastrophibic error plz what can i do?
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