|
By thebiz.movies - 15 Years Ago
|
|
Hey folks, I was working on a scene using the MLB baseball pack. I took a swing animation and cut it in half and then expanded one of the halves. My brand new computer (been working with iclone for about a week on this computer and no problems till now) then rebooted itself. No warning, no blue screen just a hard reboot. Now when I try to run iclone i get this message: Runtime error This application has requested the Runtime to terminate it in an unusual way. Please contact the application support team for more info. So no more iclone. Boo. Any ideas? I ewill send the support people a ticket tonight.
|
|
By Peter (RL) - 15 Years Ago
|
|
If you have sent in a Support Ticket then you should hear back soon. You may find that the quickest way to resolve this will be to uninstall iClone (if it allows you to) and then reinstall. Your currently installed content will be maintained after an uninstall but making a backup is advised just in case.
|
|
By thebiz.movies - 15 Years Ago
|
|
I figured as much. Wasn't looking forward to another install after just installing it last weekend. Will try to re-install this weekend. Sigh. The troubles of an animator.
|
|
By thebiz.movies - 15 Years Ago
|
|
Oh dear... Uninstalled, reinstalled. Same error popup. Havent heard anything from support. Ideas? 3dExchangeV2 gives me the same error when I try to run it. I suppose I will try to reinstall that as well. Update: Another program alerted me to the fact that my calender was now set to 2093. I updated the date and now I seem to be able to run Iclone. Bizarre. Whatever caused the original reboot seems to have reset my date. I will test more this weekend to make sure this is indeed the issue and no other problems linger. Weird eh...
|
|
By colour - 15 Years Ago
|
thebiz.movies (10/28/2010)
Oh dear... Uninstalled, reinstalled. Same error popup. Havent heard anything from support. Ideas? 3dExchangeV2 gives me the same error when I try to run it. I suppose I will try to reinstall that as well. Update: Another program alerted me to the fact that my calender was now set to 2093. I updated the date and now I seem to be able to run Iclone. Bizarre. Whatever caused the original reboot seems to have reset my date. I will test more this weekend to make sure this is indeed the issue and no other problems linger. Weird eh... If your Pc's Calender is reset to an earlier or later date, then the Installation "Date Stamp" for Installed Programs is out of synchronisation & many won't function correctly, especially those with annual renewals eg; Antivirus Programs etc, when you'll be prompted to Renew the Applicatioin & that the Application License has expired & you can no longer use it. That, together with your RunTime Error & PC automatically Re-Booting, suggests to me that you have Malware loading at SartUp & "Filling-up" your RAM. Those are well-known classic symptoms of Malware on a PC. You need to Run both Antivirus & AntiSpyware Full Scans, PDQ.
|
|
By duchess110 - 15 Years Ago
|
|
Sorry to hear your problems. With regards 3d Exchange I know at one time that happened to me and also shygirl if I recall. If I remember correct once I reinstalled the direct x and the C++ stuff it worked fine. Perhaps Peter if he reads this could confirm that redoing these can help.
|
|
By Bigboss - 15 Years Ago
|
|
Allow me to suggest that since you just change to a brand new PC, you may have a flaky Mother board and/or your Motherboard Battery may be loose or be on a socket that is flaky..:) That could also explain why your clock was reset, rare but possible... I hope that is not the case...
|
|
By thebiz.movies - 15 Years Ago
|
|
Bigboss (10/29/2010)
Allow me to suggest that since you just change to a brand new PC, you may have a flaky Mother board and/or your Motherboard Battery may be loose or be on a socket that is flaky..:)
That could also explain why your clock was reset, rare but possible... I hope that is not the case...
That idea gives me halloween sized shivers.
Interestingly, I installed Muvizu last night which also installed the C++ and Direct X things (which is what the support reply said as well). Therefore I suppose that could be the fix instead of the changing of the date.
Thanks for the thoughts folks. I will install and run Norton tonight. Then will see whats what (mattress man). Heres hoping this is a non-issue.
|
|
By thebiz.movies - 15 Years Ago
|
I am now crashing about every 5 minutes of Iclone usage. Seemingly random as theres no particular event/project that is causing the crash. And by crashing, Im talking about freezing up and hard booting the computer. Computer works all day with no crashing in other programs. Ive turned off all the programs that start on boot. Computer is one month old.
Intel Core i7-740QM 1.73GHz Processor with Turbo Boost up to 2.93GHz
6MB Cache
8GB DDR3 1333MHz SDRAM
1000GB (2 x 500GB) 7200RPM SATA Hard Drive
NVIDIA GeForce GTX 460M Graphics with 1536MB DDR5 Video Memory
I'm not the most technical fellow. Anyone have any suggestions as to how I can trouble shoot this issue?
Super frustrated.
|
|
By planetstardragon - 15 Years Ago
|
if i was going over your computer, I'd do the following steps,
1 - http://www.piriform.com/ccleaner ccleaner cleans out your temp files, as well as your registry, these may have funky files ....or you 'may' have malware in your system ? ( or possibly failing components , but first check the least expensive route with these tools )
2 - http://www.malwarebytes.org/ scan your system for possible malware
3 - http://www.revouninstaller.com/ they have a free uninstaller, that cleans out better than the stock windows uninstallers, this helps with programs that may be interfering with your normal system function. a corrupt file loaded to memory can cause trouble.
4 - Update your adobe flash software, www.adobe.com
5 - Make sure you have the latest Java version, www.java.com ( open the control panel click Java, click advanced settings, then under "Temporary internet Files" select "settings" then "delete temporary internet files" this will also clear any potential mal functioning java files.
6 - make sure your os is up to date.
7 -If after this you do not see an improvement, you have to start doing testing for any failing components, such as video cards, ram card, hard drive / bad sectors, mother board as mentioned in another post - which a failing bios battery will change / reset the date - usually to the past when it was first created , not the future.
I hope this helps, you have to set a path to troubleshoot effectively ....start with software , after you go down the checklist, then start with hardware.
- one more -
Dust can become a conductor and cause shorts in your computer, if by chance your computer hasn't been opened in a long time, it may be advisable to get a can of compressed air and possibly a vacuum cleaner fitted with a small / appropriate hose if there is are dust bunnies! Be sure to unplug your computer and wait at least 10 minutes for the power supply to lose any charge before you begin to clean, also make sure you are static free, touch something metal ...as static kills computers too. Dust is a major killer of otherwise functional computers, it kills the ventilation and causes shorts...there is a chance, all be it small, that your system may be shorting from dust build up as well. computer components fail and overheat from lack of ventilation as well. Again, it's not likelly, but a dusty motherboard can cause errors as you have mentioned , as well as failing drives.
Good luck.
|
|
By rontarrant - 15 Years Ago
|
|
thebiz.movies (11/29/2010)
I am now crashing about every 5 minutes of Iclone usage.
Intel Core i7-740QM 1.73GHz Processor with Turbo Boost up to 2.93GHz
iClone is, from what I gather, CPU intensive. Makes a CPU work its butt off. Heat, CPU panic, crash. It sounds like a cooling problem to me.
Because this problem escalated over a month, this may be your scenario:
The seal between the heat sink and the CPU may be compromised, perhaps because the heat sink wasn't seated properly. If that's the case, over a month of usage, the heat sink compound would have hardened or cooked off and left enough air between the CPU and the heat sink to cause this problem.
I hope this message finds you and your computer both doing well. I melted a computer once. It wasn't a pretty sight.
If you can, turn down the speed of your CPU and see if that makes a difference. You didn't mention a liquid cooling system, so I'm assuming you don't have one. If turning the CPU down to its rated speed stops the crashing, and turning it back up makes it misbehave again, get a technician to change the heat sink compound (BTW, it's also sometimes called thermal grease, thermal paste or thermal gel and myriad other names).
You might also consider looking into a liquid cooling system to help keep the heat under control. Cranking up the clock on a CPU to almost double its rated speed begs for liquid cooling.
|
|
By safegaard - 15 Years Ago
|
Yes it could be a heating problem.
If you have any guarantee on the pc and its possible to get it checked by professionals i would do so if i was you.
If it is an hardware problem who aper when the computer have to do real work to the limit it could be just a matter of time before it goes worth.
I run i7 to and it should be no problem at all with that processor. BUT i had to manually update all of my drivers when i got the "brand" new computer.
Best off luck :)
|
|
By planetstardragon - 15 Years Ago
|
Nvidia offers a system monitoring program , it may help to install it and watch your stats / system performance and take notes of any changes that may appear when these crashes occur. http://www.nvidia.com/object/system_monitor.html
the turbo jump ( overclock ) is a pretty steep jump which is sure to raise the temperature in your system.... and that will cause a shut down .....but a short or potential defective card can cause this kind of problem too. My system has a short that I can't find ...and sometimes when I'm engaged in a project I'm either tapping my feet or playing loud music ...and it kicks in the short ....system just shuts down ......sometimes it will not reboot till i give it a soft tap at the side.
another possible thing to check , is to make sure your system is in a properly ventilated area...sometimes these new systems are made to the brink of performance ...and become ultra sensitive to environment ... your fans may be cooling off your system based on a fixed room temperature ....not next to a heater or backed up against the wall ...also check to make sure there are no stickers covering any vents in your system. I had a laptop that would shut down every 5 minutes ....It was an over powered toshiba with a poorly designed vent system ....so if I put the laptop on my bed ...between the dust on the vent and the bed suffocating what was left of the vent ...boom ... I bought a can of compressed air ...and made a habit of putting my lap top on a flat surface , and it ran much much better.
good luck and happy holdays.
|
|
By moanou2 - 13 Years Ago
|
|
oh fuck got the same shit with a brand new machine, did u find the answer of what to do ? thx for replying if u do so. loustik
|
|
By moanou2 - 13 Years Ago
|
|
plus i got a brand nu machine maximus z3b3 a 2700k cooled by a nouctua up 12 and gtx 580 gigabyte it should work perfectly ....but no it crashes all over the place....... i m desperate
|
|
By planetstardragon - 13 Years Ago
|
what kind of crashes, shut down / blue screen of death / program freeze / system lock up etc.
if your system is shutting down randomly, then it's most likely a hardware or critical os system issue.
if your program is locking up, it may be an installation / driver issue.
if your system is freezing up, it may be a driver issue or a weak video card issue.
if random software keeps locking up, not just iclone, it may be a virus or corrupt file issue.
If your computer randomly types malicious things in latin then it may be an exorcism issue lol :p
one tell tale sign if the forces of evil have taken your computer hostage is this message -
|
|
By planetstardragon - 13 Years Ago
|
@sw00000p, and that is my sole drive to making music and videos! thats my yob in life!! ;)
|
|
By moanou2 - 13 Years Ago
|
|
well...thxs for the answer i know all that , i even went to church to burn a huge candle 53 years of credit !!! anyway, every part is brand new nicely built and all the other prg work perfectly ...ahh to take my revenge i pushed the processor till 4.27 (it s great speed) and all the fans together singing my blue ( detuned guitar ).....raaahhh ...ghost in ze machine !!!! thx anyway your reply could have killed a beginner fortunately i m not so i laughed my *** off too !! still searching or digging....
|
|
By moanou2 - 13 Years Ago
|
moanou2 (3/5/2012)
well...thxs for the answer i know all that , i even went to church to burn a huge candle 53 years of credit !!! anyway, every part is brand new nicely built and all the other prg work perfectly ...ahh to take my revenge i pushed the processor till 4.27 (it s great speed) and all the fans together singing my blue ( detuned guitar ).....raaahhh ...ghost in ze machine !!!! thx anyway your reply could have killed a beginner fortunately i m not so i laughed my *** off too !! still searching or digging.... ah this happens only with iclone5 and i sware i ve done everything even unsual shit to get the point but .....(sound of a fart...)
|
|
By planetstardragon - 13 Years Ago
|
|
you have your direct x 9 up and running ? if you have a newer computer it's most likely utilizing mostly direct x 10 ...where as iclone uses direct x 9 ...and that would cause crashes unique to iclone if there was an issue.
|
|
By moanou2 - 13 Years Ago
|
|
ah brain damage ok mostly it s assert fail with visual C++ or....runtime error.....or mystery....it strange each first time the prg works well and then as soon as it gets crazy it becomes more and more unstable each time u open it, when i saw someone on this site who had the same troubles ithought it was a good thing to ask for help but no im alone in babylonia !!! got go to sleep if i can .... loustik
|
|
By moanou2 - 13 Years Ago
|
|
oh thxs again well i took the one that goes with the prg (the dirX9) frankly i did not checked out this side ...huuuummmmm nice track to follow , perhaps ur right cause i got many shit in the register concerning iclone 5 and directx well i go to sleep to dream about it... thxs for being back so fast i ll tell u the result of my search peace and health
|