troubleshooting Gizmo


https://forum.reallusion.com/Topic65758.aspx 		Print Topic | Close Window

By narf2n - 16 Years Ago
too often when i am in edit mode - the Gizmo starts acting up...

one of the modes rotate / move would not work while the other still do for some reason. i found out that after a restart it's back to normal but after a few minutes goes bad again and i can't figure out whats the problem :(

tips anyone ?

By rontarrant - 16 Years Ago
Which version of iClone are you using? Perhaps you need to update? The version I'm using is 4.3.1929.1 and I've had no trouble.
By Keith_MPS - 16 Years Ago
It's a bug that isn't fixed, yet. Apparently it doesn't happen in Windows 7.

Here's a sequence that can cause it, so you can try to avoid doing it.

Steps to replicate (with Gizmo enabled):

1. Open a blank project
2. Add an object (I used Ball_001)
3. Add a camera
4. Select the object
5. Select the Move tool - works
6. In the Scene Manager, select the Camera - gizmo disappears
7. In the Scene Manager, select the object - gizmo doesn't reappear
8. Select the Rotate tool - works
9. In the Scene Manager, select the Camera, then the Object - gizmo never reappears
10. Now both the Move and the Rotate gizmos are gone until reload. Scale gizmo still works, but not if you select the camera in the scene manager while it's enabled.
By narf2n - 16 Years Ago
I am using the latest iClone Pro 4.3.1929.1

and actually I am on win7...

I am loading an existing project and just try to move the existing props to create new key frames - don't need the entire scenario you described :(

should I alert reallusion support or do they follow the forum?

By Keith_MPS - 16 Years Ago
Yeah, you should start a support ticket:
http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Does it happen in every project that you create, or just one particular project?
If it only happens in one, you'll want to attach the project to the support ticket.

Be sure to give them details about your computer:
Windows 7
Type of Video Card
How much system memory