Customer Service


https://forum.reallusion.com/Topic56442.aspx
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By kojoamoo - 16 Years Ago
I am in the UK and I'm looking to speak to someone from reallusion regarding the iclone product but I cannot locate numbers

Not sure what has happened to the world as so many companies do not want to converse with their customers.  Everything is so impersonal it's really bad.

Can someone email me the number on kojoamoo@gmail.com?

I need preset virtual sets and I need to know what kind of prop costs I am looking at before I purchase the the product as I have seen some awful reviews and critics on your sales pitches being flogged off as training

I am new to this product and I have downloaded the trial but where do I get proper training resources from and what kind of support infrastructure do you have in place/

Kojo

By Peter (RL) - 16 Years Ago
Hi Kojo,

The contact numbers for Reallusion can be found HERE.

All the current content packs can be located by looking at the Content Store. If you take a little time to browse the different categories you will get an idea of what is available and the price ranges. iClone also has an another online store available called BackStage. This allows you to purchase individual models rather than full content packs using points.

For training you can find a lot of information HERE.

You can also find a large number of video tutorials HERE.

I hope this points you in the right direction but please feel free to use the contact numbers if you wish to speak to someone over the phone. :)

By Peter (RL) - 16 Years Ago
Hi Swooop,

Your fully entitled to your current negativity towards Reallusion but it is totally incorrect to say you are forced to buy content and forced to sign up for a class. No one is forced to do anthing.

The vast majority of the long term users of iClone on this forum learned as I did through reading all the available resources and through practise. They didn't require classes and it is fully possible to master iClone without the extra tuition. It is also important to note that any classes that are offered are from other iClone users, not from Reallusion.

By Illustrator Cathy - 16 Years Ago
Also please check out the Wiki - link below.

And as an aside - this type of negative drama and anti-Reallusion pandering is the very reason I don't spend much time here anymore. If you don't like Reallusion why even bother coming here? Why not go use Movie Storm? Go fill their forums with negative spam.

Cathy :hehe:
By jimmygee - 16 Years Ago
Have you tried asking politely?

 

Jimmy

By jimmygee - 16 Years Ago
Dear Mr. Swoop,

You probably have searched tirelessly,and you may have already viewed this:

http://www.reallusion.com/iclone/help/amleditor/

but I've copied the link anyway.

As you mentioned "Max" in your earlier post,perhaps you may be familiar with some of the terms in this article, and it may be easier for you.

I must admit, as a novice to the animation world,AML is a mystery to me and I'm happy just learning the basics for now:)

Jimmy

By jleao - 16 Years Ago
Hi guys

i´m sorry not to agree with some of the veterans point of view. Yes, is true that you can learn iclone by looking into the manuals and watching some of the tutorials on Reallusion site, but...i can understand frustration with Reallusion learning support...i been there.

I don´t agree that Reallusion is forcing anyone to pay for learning, at least not intencionally(that we agree tottaly Peter).

But I have to say (and i said that many other times) that there should be more and better tutorials. I love iclone (really love it) but, especially for a newbie, it´s a confusing world and Reallusion doesn´t make it easier, because there´s only a few good tutorials (most of them are real bad or incomplete). One great exemple is clonecloth. if it wasn´t for Alley´s tuts i would never be able to fully grasp the concept. And here´s another important thing: If someone get´s to frustrated with iclone he will probably quit, and Reallusion will loose one pottencial client. I watch other foruns on machinima and many users complaint about this.

Thanks god there´s a good community to help them. If it was for Reallusion that would be difficult, sorry for thinking this way.

I don´t want to hurt anyone´s feelings, so sorry if my point of view is not so defensive of reallusion (altough i love iclone and other products) but i believe we should be more critic on things that are not so good. The good things aren´t important to discuss, only the ones we believe can be better. Altough we love iclone and we now mastered it, we should not think everyone will or should act like that. Of course people have to practise to be good (that´s a universal truth), but the company that make the software must work on help them getting better (or at least should).

OH, and Peter, it´s true «that any classes that are offered are from other iClone users, not from Reallusion», and that´s a real pity. That´s exactly my point. Reallusion makes a tool and then we have to figure out how to use it and if we don´t we have to go digging for help from other users. Why don´t Reallusion make some official classes? i´ll be glad to pay for them.

By bluemidget666 - 16 Years Ago
Hi Swoooop

I totally sympathize with your frustration with tutorials that have a tendency to miss out basic steps that they assume most people know, going from step A to step C totaly missing B, but can not agree with your comments about not finding help in the forums, I bet if you posted a HELP WITH AML thread people would fall over themselfs to help..
By Peter (RL) - 16 Years Ago
I don't think there is any argument that the tutorials supplied have not been received as well as was hoped. For sure some lacked some depth but there is also a lot to learn from the large number of tutorials that are available.

I have always looked at tutorials as a way to guide you into using the software. Most tutorials I have encountered both in 3D and in gaming guide you into using the software but rarely do they show you everything there is to know.

I think what swoooop is looking for is a tutorial that explains everything and once watched/read you will have it all mastered. Realistically that is unlikely in the complex world of 3D software. Even 3DS Max with its comprehensive suite of tutorials still leaves you with much to learn afterwards.

For sure improvements in the training materials could be made and your feedback is always very much appreciated in this regard. The team will certainly try to do better in the future I'm sure. :)

By bluemidget666 - 16 Years Ago
Hi Peter

I should of said tutorials in general suffer from this problem not just RLs Sorry
:)
By Seeker769 - 16 Years Ago
Hello Swooop,

 Since most of your recent posts are dripping with sarcasm, I'm having difficulty distinguishing the validity of your statements. Sarcasm is hard to convey on a forum, but I must say your one of the best at it that I've ever seen.

When this first started I could understand the point you were trying to make, though I didn't particularly like the way you presented it ( esp. the heavy sarcasm you layed on Zuiljen, that was completely uncalled for). Honoring those who freely give time and effort to teach advanced techniques is one thing, but going out of your way to leave a bad taste in a new members mouth is quite another. Not only does it hurt the company but it hurts the community as well.

 As for RL wanting money, of course they want to make money, they are a company with employees. Whom have bills to pay and families to feed and care for. Their prices are reasonable and I think their money is well earned.

 As for advanced tutorials, these are a rarity to most software. Try finding some for Poser or Daz,you won't find very many. iClone probably has more than most, thanks to contributors such as Apparition and Aknzrdude and others.

With that being said, I'll say this,

 From your posts it seems you have been fortunate enough to have been taught several advanced techniques. Until I see a free Swooop school open, or a video tutorial, or even a contribution to the Wiki, I don't see you have a leg to stand on. How can you yell at others about something you yourself are unwilling to do?

Chris 

By Seeker769 - 16 Years Ago
Hi Swooop,

 Your "Sarcastic Shortcomings" made it hard for me to know if you were actually having a problem with AML or not.

 I'm not even going to respond to the " wrong manner " reference.

That aside, what exactly is the problem?

  If you can import the FBX animation into 3DX4, can you not just set the slider at the end of each motion and collect the clips?

Have you gotten any motions into iClone?

I noticed you said you added camera motions, does iClone accept these?

By bluemidget666 - 16 Years Ago
AML HELP PLEASE! I can't figure out how to make a charcter enter/exit a car or horse!


Iv seen it done with a car !:D
By Seeker769 - 16 Years Ago
When you say AML editor are you referring to the RL AML editor and iClone3 or the script editor from C2GO?

I have great interest in learning these commands myself. Is there any way to copy the scripts, delete commands from it, and discern the use of individual commands through a process of elimination?

Do you know how to embed the script into the object or avatar?

LF usually stands for left front so I would guess the $ represents a tire.

Perhaps comparing perform scripts with operate scripts will help in deciding what extra coding lines are used for operate commands.

By Peter (RL) - 16 Years Ago
Seeker769 (7/23/2010)
I have great interest in learning these commands myself. Is there any way to copy the scripts, delete commands from it, and discern the use of individual commands through a process of elimination?

You certainly can. :)

AML files can be opened in Notepad and edited to your requirements. If you have any knowledge of XML then you are already half way there as AML is just an iClone version of that. You can work with AML files solely in Notepad if you wish or you can use a dedicated XML Editor if you have one. Whatever you find easier. Certainly learning XML will help you greatly with using AML.

By Seeker769 - 16 Years Ago
After taking a look at the script I think the $ is associated with calling perform commands.

I guess embedding it isn't that hard as long as the commands are associated with the right nodes. 

The script seems like it wouldn't be too difficult to work with if I can figure out some the lines...

By bluemidget666 - 16 Years Ago
I have not looked at AML as it sound weired to program in a animation program, just what can be done with AML ?
By Seeker769 - 16 Years Ago
Thanks for the info Peter :)

 I just downloaded XMLspy, and there seems to be many tutorials out there about XML.            So, hopefully I'll be editing scripts in no time.

By Peter (RL) - 16 Years Ago
sw00000p (7/23/2010)

Sir Peter,

You've Hit-the-Nail on the head! Although I'm not seeking a tutorial when finished, iclone is mastered. I'm seeking a tutorial when finished, I can produce what I see being advertised!

Sir Peter, for this Valuable information PLEASE name your price. I'll glady pay you, RL or anybody else to teach me how to produce what's advertised. Product by product too!

Edit: Please note my Main Interest is: 3ds Max Animation Pipeline and the AML Editor to produce the advertised products!

Hi swoooop,

What are the advertised products that you want to produce? I admit to being confused here.

Your previous posts have also been rather damning, claiming that Reallusion is only after money, yet you say your main interest is in the 3DS Max Pipeline and AML Script Editor. All of which are totally free. How is this wanting money out of you. Still confused I'm afraid.

Also if I may make a polite request. The sarcastic and often derogatory tone of your recent posts is not really conducive to good discussion and is only likely to alienate others forum users from replying. Seeker politely pointed this out previously but your reply seemed to be even more sarcastic. I can understand your frustration but please let's try and keep things friendly and respectful.

If you can explain your what you are trying to achieve and what is holding you back in more detail then I'm sure myself and others will try to help. If it is just down to learning AML then as I mentioned above, doing some tutorials or getting a book on XML will certainly help you understand AML more easily. Then practice with the AML Script Editor, first with very basic scripts (single perform commands) and once understood move on.

By Paumanok West - 16 Years Ago
Peter_Edwards wrote, "doing some tutorials or getting a book on XML will certainly help you understand AML more easily."

Swoop specifically pointed out that AML uses a lot of arcane commands and variables which have apparently gone undocumented. Knowing how to write valid XML would therefore be necessary but by no means sufficient--in fact, it's pretty much utterly beside the point.

RL's "Partner" web pages encourage developers to develop for AML, but if what Swoop says is true, RL won't get what it claims it is wishing for until it shares the secret meanings of its private scripting language. I don't see why that's so hard to understand.

Swoop, the other guys have been very patient with you, trying to help you communicate your goals and obstacles more clearly. If you will run a strict mental filter on your postings and discard emotional complaints and replace them with clear, objective statements, everybody wins.