Does REALLUSION purposefully TRY to insult and tick off their old Loyal Customers?


https://forum.reallusion.com/Topic557892.aspx 		Print Topic | Close Window

By hotfreeandcool - Last Year
Seriously, are there board meetings where there's a contest on who has the best idea on how to really give loyal customers the short end of the stick on everything?

So now there's a BLACK FRIDAY SALE with everything 50% off. But if you LOGIN and you BOUGHT BEFORE, you can't even buy the stupid stuff as a NEW item, new license, but it wants to SELL IT TO YOU as an UPGRADE for the SAME price you could buy it as a new customer. So then who in their right mind wouldn't want it as a secondary license instead of as an upgrade?

Don't get me started on all the nickle and diming where we had to buy a bunch of different packages like 3DXchange pro/max whatever and others, and later you put all those features in the NEXT higher priced version of iclone or character-creator etc and loyal customers lost out, its like you took features AWAY from us and ask us to BUY THEM all over again! Wow who won the prize for that trick at the board meetings?

So now who knows how we can get an actual UPGRADE price that is BETTER than the Black Friday "Non-UPgrade" price, otherwise if it's against "policy" to ever be so nice to long loyal customers, at least tell us if we can order New Versions of Products we already have, as a fresh new license for another computer etc, since the price is same. Or are we forced to create a new username to do that and we can't under the same account?

Ahh too bad I'll have to repost all this again after Dec. 2nd since this forum is going to be archived under the bed now.
By Peter (RL) - Last Year
hotfreeandcool (11/29/2024)

So now there's a BLACK FRIDAY SALE with everything 50% off. But if you LOGIN and you BOUGHT BEFORE, you can't even buy the stupid stuff as a NEW item, new license, but it wants to SELL IT TO YOU as an UPGRADE for the SAME price you could buy it as a new customer. So then who in their right mind wouldn't want it as a secondary license instead of as an upgrade?


For Black Friday the new customer price is the same as the upgrade price for existing customers. However, purchasing an upgrade is just the same as purchasing new in that you will get an second license if you already have the software.

Don't get me started on all the nickle and diming where we had to buy a bunch of different packages like 3DXchange pro/max whatever and others, and later you put all those features in the NEXT higher priced version of iclone or character-creator etc and loyal customers lost out, its like you took features AWAY from us and ask us to BUY THEM all over again! Wow who won the prize for that trick at the board meetings?


The features of 3DXchange weren't removed at all. With iClone 8 and CC4 the features of 3DXchange were integrated into the new software which had been a long requested feature. So far from removing features, iClone 8 and CC4 have added many new and powerful features via major upgrades all for free, including the new AccuPose update which was released yesterday.
By martin.s - Last Year
For Black Friday the new customer price is the same as the upgrade price for existing customers. However, purchasing an upgrade is just the same as purchasing new in that you will get an second license if you already have the software.

So if I upgrade from iClone 7 to iClone 8, I get 2 licences of iClone 8?
By Peter (RL) - Last Year
martin.s (11/30/2024)


So if I upgrade from iClone 7 to iClone 8, I get 2 licences of iClone 8?


Hi... If you upgrade from iClone 7 to iClone 8 then you will still have your iClone 7 license plus a new license for iClone 8. You won't have two licenses for iClone 8.