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By Peter (RL) - Last Year
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Dear Character Creator Users,
We have now released Character Creator 4.5 update. However, as with all updates there may still be a few bugs, glitches or other annoying issues that remain.
Important: If you do find any bugs, issues or glitches in Character Creator 4.5, please can you report them first in the Feedback Tracker. Then feel free to discuss the issues in this thread but do try to include a link back to the original Feedback Tracker report or your tracker number.
As always it will help us greatly if we can keep all technical issues in the one place (this thread). This will help the development team keep track of any problems.
Please do try to provide your full system specifications and a detailed description of the problem when reporting issues and include screenshots and/or a workflow video whenever possible. If you can provide specific steps so we can try and reproduce the problem that will be even better.
Many thanks and have fun with Character Creator 4.5.
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By harris.josephd - Last Year
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Issue 11518
Or at least I believe this is the same issue. I just updated to 4.5. Every time CC tries to sync the custom files, the program crashes. the only thing that I had changed was making a new subfolder to put a new custom hair in. My UI got lost and my rearranging of the UI will not be remembered after crash. I can not use my old custom files because every time I try to pull them up to use them, it tries to sync and crashes.
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By SapphireBlu - Last Year
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The morph creator also no longer works. It crashes as soon as you open it.
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By 4u2ges - Last Year
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There is no mention about DLSS anywhere.
I mean I googled and got an idea, but how exactly it works in CC/IC?
Anyway, when you turn it ON and render, both IC and CC renders come with a floor grid (Final Render mode) and a ghost of the scene in the background.
And if you enabled traditional SS, both CC/IC would crash to the desktop (suppose 2 types of SS cannot coexist).
Is this an RL WIP which was accidentally released?
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By luke (RL) - Last Year
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Hi, SapphireBlu
This issue will be resolved in the next patch, which we hope to release next week.
SapphireBlu (9/12/2024)
The morph creator also no longer works. It crashes as soon as you open it.
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By luke (RL) - Last Year
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Hi. 4u2ges
The DLSS function comes from NVIDIA.
Could you please share the image that has the floor grid and ghost background?
thanks,
4u2ges (9/13/2024)
There is no mention about DLSS anywhere.
I mean I googled and got an idea, but how exactly it works in CC/IC?
Anyway, when you turn it ON and render, both IC and CC renders come with a floor grid (Final Render mode) and a ghost of the scene in the background.
And if you enabled traditional SS, both CC/IC would crash to the desktop (suppose 2 types of SS cannot coexist).
Is this an RL WIP which was accidentally released?
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By 4u2ges - Last Year
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Hi Luke, I have attached the video.
It also causes a z-fight between meshes in close proximity set by Displacement map.
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By DlaregVM - Last Year
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Hello.
to Feedbrack Tracker: 11510
I've had the Problem for a week now that i couldn't load my custom hair without a program crash.
The problem is already known to customer support ans also you can see it in the Feedback Tracker.
Since yesterday, i can no longer acess my own content without both programs crashing.
If I can no longer acess my library, then IC8 and CC4 are unusable for me, because i really
enjoyed working with it.
I hope, you can help me soon.
Thanks,
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By luke (RL) - Last Year
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Hi, gherie74
Could you clarify what you mean by "no longer access" ?
Does it mean that clicking on any content causes the app to crash?
And could you please record a video of the operation?
thanks,
gherie74 (9/15/2024)
Hello.
to Feedbrack Tracker: 11510
I've had the Problem for a week now that i couldn't load my custom hair without a program crash.
The problem is already known to customer support ans also you can see it in the Feedback Tracker.
Since yesterday, i can no longer acess my own content without both programs crashing.
If I can no longer acess my library, then IC8 and CC4 are unusable for me, because i really
enjoyed working with it.
I hope, you can help me soon.
Thanks,
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By The Blue Widow - Last Year
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Any updates or fixes for this crashing issue with the custom content? I'm experiencing it too and I have projects I need to work on. If not, is it possible to roll back to an earlier version? Truthfully, I don't even recall updating the software to begin with.
Any help would be greatly appreciated.
TBW
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By luke (RL) - Last Year
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Hi, The Blue Widow
We have already fixed this issue, and it is expected to go live next week.
If you have any requirements, you can reach out to our support team for the version.
thanks,
The Blue Widow (9/19/2024)
Any updates or fixes for this crashing issue with the custom content? I'm experiencing it too and I have projects I need to work on. If not, is it possible to roll back to an earlier version? Truthfully, I don't even recall updating the software to begin with.
Any help would be greatly appreciated.
TBW
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By Wyrmaster - Last Year
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Will it fix the hair issue too?
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By nabisthe - Last Year
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I want to know it too
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By The Blue Widow - Last Year
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FIXED!
I opened a ticket and received patches for this problem in less than 24 hours. I suggest anyone having this issue do the same.
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By DlaregVM - Last Year
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Hello Luke,
That's right, it was the case that the app crashed when loading from the content, regardless of whether it was clothing, props, etc.
Using Molly's tip, I moved my hair content to another folder outside of Reallusion, and I was able to access my content again,
just not the hair pieces.I received version 4.3 through customer support, but with that I would have had to renew the entire content and pipelines,
and it still no longer loaded the hair parts, so I didn't do the work. I've now managed to load simple hair pieces, eyebrows and beards and save them
in the new Reallusions hair format.However, I no longer have access to my important and good-looking hair pieces, and I hope to get them back.
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By rajnish.ankt - Last Year
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Can we have an Omniverse connector for CC 4.5? The current connector doesn't work for CC 4.5 and gives the error message (see attached image) when I try to export USD.
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By Peter (RL) - Last Year
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rajnish.ankt (9/23/2024)
Can we have an Omniverse connector for CC 4.5? The current connector doesn't work for CC 4.5 and gives the error message (see attached image) when I try to export USD.
Hi... This issue will be fixed in a new update hopefully coming by the end of the week. However, you can download a temporary fix for the issue from Luke's post below.
https://forum.reallusion.com/FindPost556054.aspx
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By rajnish.ankt - Last Year
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Tysm :D
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By luke (RL) - Last Year
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Hi, gherie74
You can keep version 4.3 open, move the hair folder back, and then click "Refresh" in the Content Manager. You should be able to see it after that.
As for the issue you're encountering in version 4.5, if it's urgent, I recommend reaching out to the support team to obtain a hotfix version, or you can wait for the official release scheduled for this Thursday or Friday.
gherie74 (9/23/2024)
Hello Luke,
That's right, it was the case that the app crashed when loading from the content, regardless of whether it was clothing, props, etc.
Using Molly's tip, I moved my hair content to another folder outside of Reallusion, and I was able to access my content again,
just not the hair pieces.I received version 4.3 through customer support, but with that I would have had to renew the entire content and pipelines,
and it still no longer loaded the hair parts, so I didn't do the work. I've now managed to load simple hair pieces, eyebrows and beards and save them
in the new Reallusions hair format.However, I no longer have access to my important and good-looking hair pieces, and I hope to get them back.
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By rajnish.ankt - Last Year
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I'm using this method and it works but I'm only able to export one pose from CC4, if I try to export whole animation CC4 crashes after reaching 18%, I've tried using different characters, using with/without hair, using rtx real-time/path-traced but every time crashes after reaching 18%.
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By timmayer1989 - Last Year
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I only recently got Character Creator 4 and am now on the latest 4.5 Version. Ever since i installed it i was having very bad performance in the UI and 3D View no matter the rendering settings and i also reset my graphics driver settings (which was the only thing i could find for a potential fix). I have a beast of a machine Ryzen 5950x, RTX 4080, 96GB RAM, lots of NVME Storage and all the other 3D Programs work without issue and great performance. Now one peculiar thing i found out when i was testing Animation on my character is that there is a huge improvement 10fps - 200fps when the character creator window is not in focus (i just click some other small window to bring it into the forefront with CC4 still visible in the background). It would be awesome if there was a fix for the bad performance, because i actually like the program despite of all the bugs and usability issues.
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By harris.josephd - Last Year
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Is it safe to install 4.5 yet? Have the bugs and crashes been resolved?
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By harris.josephd - Last Year
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Is it now safe to update to the latest patch?
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By mark - Last Year
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Seems to be a pregnant-pause in the response :doze:
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By harris.josephd - Last Year
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mark (10/24/2024)
Seems to be a pregnant-pause in the response :doze:
Yes, it's quite frustrating.
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By 4u2ges - Last Year
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This is another "come and go". Wonder if we ever get this finally fixed....
Happening to all 4 neutral bases - male, female and cartoons.
I know how to reassign, but it's extra clicks and time.
Not that those resource maps are frequently needed in Skingen, but could they be finally properly pointed, or removed altogether?
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By 4u2ges - Last Year
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Have the bugs and crashes been resolved?
There are dozens of ways utilizing application. Some people would never experience bug/crashes other people would.
But I cannot recall any version which did not have bug and specifically crashes at some point.
Bugs? - just look up in Feedback Tracker for v4.5
Crashes? - in my experience no more/no less than any other version did.
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By harris.josephd - Last Year
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4u2ges (10/25/2024)
Have the bugs and crashes been resolved?
There are dozens of ways utilizing application. Some people would never experience bug/crashes other people would.
But I cannot recall any version which did not have bug and specifically crashes at some point.
Bugs? - just look up in Feedback Tracker for v4.5
Crashes? - in my experience no more/no less than any other version did.
Sir, the crashes were much more than mere inconveniences. When attempting to use any custom hair file, CC would crash. The UI was rearranged and could not be reset. All custom sliders disappeared. Custom clothing would intermittently cause crashes. There was a crazy issue where it would constantly attempt to resynch assets - leading to crashes.
The "fix" as per the help desk was to uninstall CC and reinstall an earlier version which has disabled IRAY.
Please do not dismiss everyone else on this thread who has had these issues. Do you know if this functionality has returned and the patch has been fixed?
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By Peter (RL) - Last Year
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harris.josephd (10/26/2024)
Do you know if this functionality has returned and the patch has been fixed?
Since CC 4.5 was released there have been two smaller updates which fixed a number of the issues initially reported. The latest build is v4.5.3325.1 but if you still encounter issues after installing, then please report them in the Feedback Tracker and they will be looked at.
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By caseyhicks1989 - Last Year
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I am having some trouble with the CC > Substance Painter Pipeline. When I import and and set the project up as directed on the Reallusion website, I get this result -  The AO and Thickness maps seem to be causing the issue. Looks like overlapped UV's, but the UDIM's should be set, correct? I am not sure what has happened or how to fix it, any advice?
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