iClone 8.5 Official Issues Thread

iClone 8.5 Official Issues Thread

Home
»
iClone 8
»
Technical Issues

https://forum.reallusion.com/Topic555985.aspx

Print Topic | Close Window

By Peter (RL) - Last Year

Dear iClone Users,

We have now released the iClone 8.5 update. However, as with all updates there may be a few bugs, glitches or other annoying issues that remain.

Important: If you do find any bugs, issues or glitches in iClone 8.5, please can you report them first in the Feedback Tracker. Then feel free to discuss the issues in this thread but do try to include a link back to the original Feedback Tracker report or your tracker number.

As always it will help us greatly if we can keep all technical issues in the one place (this thread). This will help the development team keep track of any problems.

Please do try to provide your full system specifications and a detailed description of the problem when reporting issues and include screenshots and/or a workflow video whenever possible. If you can provide specific steps so we can try and reproduce the problem that will be even better.

Many thanks and have fun with iClone 8.5.

By bennydee - Last Year

when exported to omniverse
1. preview camera doesn't show up
2. cameras don't focus consistently on moving characters or objects pls fix ur focus settings
3.hair opacity is incorrect in Realtime mode.
4. frame rate is locked at 60fps from ic even after export from ov
5. we need soft cloth physics from cc to ov
6. when exported same file name from ic to ov it doesn't overwrite the ov project instead it duplicates the scenes

By LABRATS - Last Year

We face many issues as well:
- Hair and props disappear when they have opacitymap and soft cloth when trying to zoom in
- Iclone crashes often when trying to save a project and on random occasions
- Lip Viseme keys causes Iclone to crash while playing or scrubbing through timeline (we have wave audio on our character applied if this information is needed).
- Some random crashes happens when deleting lights or props from larger scenes
- altered animation with keyframes behave strangely, when breaking a clip. For example the head will tilt 45 degrees upward or arms are twisted.

We lost many hours on trying to find workarounds and are still facing issues which can't be prevented, such as the things mentioned above.

Worst of all is crashing on save and viseme keysframes causing iclone to crash.
We are no longer able to use Iclone, which leaves us on hold for all our projects since the update...

Please release a fix as soon as possible!

Regards
Labrats

By h20thunder69 - Last Year

I've sent off a help ticket regarding this but thought I may as well leave it here too. The "Update morph to Iclone" Button no longer works after the update.
Someone made a post on feedback tracker regarding the bug https://www.reallusion.com/FeedBackTracker/Issue/Update-morph-to-iclone-function-no-longer-works

Also the hair and props disappearing issue has been happening for me too, I also some weird character twitching that jumpscared me that I have not been able to replicate but still strange. Hope this helps

By luke (RL) - Last Year

Hi, h20thunder69
The issue has been resolved and will be released as soon as possible next week.

h20thunder69 (9/13/2024)

By robertscottfrancis - Last Year

When Opening Morph Creator from iClone and once running, initiating New button, or Create button immediately crashes Morph Creator. I've tested this on two PCs, with the same result. Might it be an issue with the new 8.5 Release?

Does anyone else have issue opening the Morph Creator and initiating either of these functions?

By K_Digital - Last Year

Please RL Devs: In future, fix bugs first, then go on developing.
I think this is good for both sides.Users and RL.

By rcsinger29 - Last Year

Multi-prop terrain items with physics causes 8.5 to crash.
The props are set to static and intersect with one another but are not supposed to interact.

By zancoisrice - Last Year

WTH, I can't open or merge any of my previous files since this new update. What kind of crap is this? I tried reinstalling and its the same thing.

By Wyrmaster - Last Year

both platforms crash on loading when trying to sync custom folders so cannot use it at all, as neither load now!

By Wyrmaster - Last Year

Still no reply on the issue of accessing the Custom folder crashing both IC8.5 & CC4.5. PLEASE CAN WE HAVE SOME FEEDBACK ON THESE ISSUES!
Also you cannot screen print an issue of this type as windows does not recognize the Reallusion procedure and prints a black screen linked to Real Hub.
Sent a ticket several days back and as usual no reply!

By luke (RL) - Last Year

Hi, Wyrmaster

Yes, we have already solved it in the internal dev version, and we are planning to officially release it next week.
If you need it earlier, you can contact the support team to get this version in advance.

thanks,

Wyrmaster (9/20/2024)

By raitan2008 - Last Year

I am in a similar boat. Can't proceed with my next production since Iclone crashes for almost any reason, but especially with the hand puppet, face puppet, and accuface. I would love to just have a copy of iclone 4.2 sent to me so I can work with that till there is a fix. My show is topical, and I wanted to release it next week. Now, I don't know when it's gonna happen, and the Netflix movie it is based on is gonna be a memory soon.

By raitan2008 - Last Year

Love reallusion, but they are dropping the ball here. I wish they would include previous version downloads so we can uninstall and go to an earlier version. That option should be in the hub or on the website.

By raitan2008 - Last Year

I tried a version that they claimed was fixed, and both of them crashed too. Don't know if it is fixed.

By K_Digital - Last Year

Compatibility is an issue as well in such caes.Soon you have started a project you cant go back.
(Or must start it all over again on the earlier version)

By more_mannu - Last Year

iclone8.5 is crashing when i apply cloth to actor

By h20thunder69 - Last Year

I was sent the developer version through a support ticket and the morph editor is still broken and does nothing when clicking update to iclone. Hopefully it will be fixed soon, best of luck on the update.

By Leowald - Last Year

Totally agree : we should be able to easily revert to a previous version.
I no longer take the risk of making the latest updates for fear of wasting time with new problems.

By luke (RL) - Last Year

Hi, h20thunder69
Could you please help us by providing a screen recording video?

h20thunder69 (9/21/2024)

By luke (RL) - Last Year

Hi, raitan2008
Do you mean "hand puppet, face puppet, and accuface"?
We haven't received any reports of crashes during those operation before.
Could you please provide more details or record a video of the process for us?

raitan2008 (9/21/2024)

I tried a version that they claimed was fixed, and both of them crashed too. Don't know if it is fixed.

By 3DPiXL - Last Year

Open a project start keyframing = crash
Start a new projecty start keyframing = crash
Import an exisitng character start keyframing = crash
Headshot 2 creation = mouth mesh issues

Who the hell tested this update -Can't use the software until these issues get fixed.

By gordryd - Last Year

Has a new version been released yet? I've been afraid to use iClone since the 8.5 release because of all the issues reported...

By cutoffsquid98 - Last Year

I do not know if this is the right place to bring this up. However I am having issues purchasing iclone 8. I can’t get passed checkout. I decided to open a new account and tried with it, it got passed checkout. However, I do not want to buy it through my new account because all my plugins from Iclone 7 is in my other account. I sent a message to the support team for over 5 days now and I have not gotten any response from them. I need this fast. Thanks

By facr73 - Last Year

I think the newer version also added a bug to a camera linked to an object:

I could before the update link a camera to an object and then could freely rotate and move the camera. Now it doesn't, almost as it was locked in that position.
And it also works in IClone 7.

To reproduce:
Create a prop
Create a Camera
Link Camera to prop
Try to move, rotate or both the camera doesn't work

Iclone 8.4 - OK
Iclone 7 - OK

Is this a bug?

By PerunCreative - Last Year

Can't copy curves

Hi, after we install latest version of Iclone 8.5 (8.5.3330.1) we can't use curves in Curve Editor.

Issue reported in issue tracker https://www.reallusion.com/FeedBackTracker/Issue/Can-t-copy-curves

Please repair this bug ASAP, we can't work!!!

Example:

Steps to reproduce issue:

1. Open iclone

2. In content manager open Template, choose Actor > Character > CC4 Kevin and open in empty project

3. With selected actor in scene, open Curve Editor window and Animation Layer Window

4. Unlock (twice - i don't understood why must unlock twice???????) and select Base Motion Layer

5. In Curve Editor choose select any curve (for example CC_Base_Hip\Rotation X) and Select All Keys with popup menu (right click on curve timeline)

6. Again with popup menu (right click on curve timeline) click on Cut (or press Ctrl+X)

7. Iclone "Crash"

By Simoneo - Last Year

When exporting an animation, the head rotation on the expression clip of a character is still off when importing that animation into Unity. Updated to v8.5 (8.5.3330.1), released on Oct. 4th, 2024, and the issue is still present. I saw the patch note: "When the character has Face Key Head Rotate related animation data, saving it as iMotionPlus will include incorrect head rotation data." Which is pretty much the EXACT problem I'm talking about. But, I don't believe this has been fixed for when it's exported into file types like FBX from iClone's "Export" to Unity feature (File>Export>Export to FBX). This is CRITCALLY important, and a big issue.

To reproduce the issue, you'll need to crank the head rotation, say the Head_Turn_Left, to 100 or so to REALLY see the issue (the higher the value, the higher the discrepancy). And then export that animation with the expression clip as an FBX, and then import it into Unity, then go through the animation on the timeline in Unity and you'll notice the much further the head turns to the left compared to how it looks in iClone at the same point in the animation.

By Simoneo - Last Year

Having a way to re-install iClone 8.42 for a lot of us I believe would be EXTREMELEY helpful, especially considering some of our jobs RELY on this software in production. It would be quite fair considering how buggy 8.5 has been, just to be able to install an older version like 8.42 (which worked fine for my case). As I can't complete a deadline because of a current issue with 8.5.

By kenneth james - Last Year

IClone 8.5 When I link an Avatar or Prop to another object if I UnLink at any point later on the Timeline that Avatar or Prop reverts to it''s original Starting Position on the Timeline, vacating its Current Position from that point and essentially Disappearing from the Frame.. Previously UnLinking was a way to begin animating the Linked item seperately at some point on the Timeline.. This obviously seems like a really Bad Bug here..

By Peter (RL) - Last Year

Cobined (10/5/2024)

Hi... You can contact Support using the link below who can help supply the previous version.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

By LABRATS - Last Year

I can confirm this bug too. The prop doesn't stay in its position when unlinking.
I opened a issue at their Feedback Tracker: Feedback Tracker Issue

Regards
LR

By Kalex - Last Year

Hey Labrats, when you click on "unlink" the prop indeed changes position. But if you click on "unlink and keep position" in the Link section, it stays at the final position it was.

By LABRATS - Last Year

@Kalex: Thanks for pointing that out! I might be dumb, where to find "unlink and keep position"? Was this added with their new update? Can't remember this option at all.

Regards

By Kalex - Last Year

Hey Labrats, when you click on "unlink" the prop indeed changes position. But if you click on "unlink and keep position" in the Link section, it stays at the final position it was.

By LABRATS - Last Year

Found it! Thanks a lot. Would have loved it from Reallusion to point out changes like these on opening the app after installed updates, to avoid confusion.

By BexiG - Last Year

All my imported custom animations are gone including the Metahuman dummies. When I open my project files the animations are on the timeline and they play just fine, but the files don't appear anywhere in my Content window. The folders I'd created are all missing.

By 3DChick - Last Year

I've been having crashing and "fail to load" problems for three weeks now, and the files involved aren't even huge. One CC4 character, one creature, nothing but a floor for prop. They'll work fine, but then randomly crash, or if I save and close, fail to open again. I was even using lowest viewport render setting to animate, no physics, nothing, although my system can handle high just fine.

My Feedback tracker https://www.reallusion.com/FeedBackTracker/Issue/iClone-8-crashing.

Very discouraged.

By K_Digital - Last Year

3DChick
Broken Tracker Link

By 3DChick - Last Year

Thank you for pointing it out! Here is is again: https://www.reallusion.com/FeedBackTracker/Issue/iClone-8-crashing

By Slash - Last Year

Hello.
Whenever I open the program whatever I have selected continues to spin really quickly on the x-axis and if nothing is selected then the camera spins and flies away, I've seen that some other people were having this issue a few months ago but I was unable to find the solution if they ever did.
If this is a user issue I'd like to know what I'm doing wrong and if this is a technical issue If anyone can help me with the solution that would be greatly appreciated

Thank you

By Peter (RL) - Last Year

Slash (10/19/2024)

Hi...

Check the devices you have attached to your computer (other than a standard mouse and keyboard). This issue is normally caused by a device like a game controller, drawing pad, 3D controller that is incompatible le with iClone. Try disconnecting any additional devices you have to see if the problem stops.

By linus10111 - Last Year

PATH REFUSES TO BE DELETED
(Posted on Feedback Tracker)
I created a path, and wish to delete it. Right-clicking and selecting delete from context menu does not work. Using the keyboard delete button does not work.

TO REPRODUCE THE ISSUE:
1.Create a camera.
2.Move it around to create a few keyframes.
3.Select the keyframes and convert position to path.
4.Delete the path.

RESULT: iClone will not allow the path to be deleted.
I also created a path using keyframes from primitive objects i moved around. Trying to delete this path also doesnt work. I'm guessing this means all scene objects will face a similar error.

I then i created a path the normal way (create> path), and was able to delete it without any issues.

Here's a link to the project file:Project file

Anybody found a workaround to this?

By 4u2ges - Last Year

@linus10111
I cannot replicate that.
Please make your project fully shared (without the need to request an access).

By linus10111 - Last Year

4u2ges (10/20/2024)

@linus10111
I cannot replicate that.
Please make your project fully shared (without the need to request an access).

sorry i missed that step. Link is fixed now.

By 4u2ges - Last Year

There is no issue if you create a single path with transform points in a fresh project and then try to delete.

But once you create a second path (while first one is still at the scene), then you are stuck.
You may delete the first path but not the newly created.
So every time you add a new transform path after that, you may delete existed but not the new one.
Very weird bug :Whistling:

By linus10111 - Last Year

Path issues are mounting up.
Best workaround i could get was to just hide and ignore paths i do not want to use.

By christian_delavie - Last Year

Dear Peter,

I don't know what is going on with version 8.5 but whenever I copy and paste an animation keyframe in the timeline, iClone simply crashes. This isn't even project specific. I tried un-installing and re-installing, nothing. Plus, I don't even have a shortcut on my desktop anymore either.

Respectfully,
Christian Delavie

By 4u2ges - Last Year

I copy and paste an animation keyframe in the timeline, iClone simply crashes. This isn't even project specific.

This is "come and go" issue. They would fix it in one version, then the issue comes back a few updates later. I stopped reporting it...
Very frustrating. Drove me nuts the other day.. and I was only working on a small project with handful of keys.
It's random and for me occurs mostly with Ctrl+key dragging with mouse for copy.
A little better when using Copy/Paste to scrabber location, but still was crashing as well..

By Peter (RL) - Last Year

christian_delavie (10/24/2024)

Hi Christian

If the issue is happening every time, please report it in the Feedback Tracker and it will be investigated by the iClone team. If you can provide the steps leading up to the issue occurring it will make it easier to track the issue. Thanks.

https://www.reallusion.com/FeedBackTracker/product/iclone-8