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By mjovfnd8989eew - 2 Years Ago
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Hi, motion director stopped working today. I always get error ""Processing failed, please confirm whether the Pack is complete."Pack Name: Motion Director".I uninstalled and reinstalled the pack in the content manager. Did not fix it.After some digging, I discovered it does not download and install one single iProp from motion director: Power Switch .iProp. All other motion director pack items are installed.The motion director pack keeps indicating there is an update. But when I click update, the Power Switch iProp fails to download and install, making the motion director not working.Support TicketID : 253140Anyone an idea how I can fix this?
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By Peter (RL) - 2 Years Ago
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Apologies but there does appear an issue with the recent update to the Motion Director Resource Pack.
This has been passed to our Content team who will try and get it fixed as quickly as possible.
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By Peter (RL) - 2 Years Ago
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UPDATE:
The issue has now been fixed. Please uninstall the Motion Director resource pack and re-install. This should fix the problem.
Please do accept our apologies for the inconvenience caused.
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