More frequent crashes after upgrading to 8.4


https://forum.reallusion.com/Topic546129.aspx 		Print Topic | Close Window

By barca-8 - Last Year
Seeing More frequent crashes after upgrading to 8.4. Seems to happen mainly when I'm working with the Timeline.
Twice this morning. Ughhhh.
Does crash data get automatically sent to Reallusion (so that whatever's going on can get fixed)?
By Leodegrance - Last Year
Was this after the recent update this morning via the Reallusion Hub?  I noticed there was a notifcation for an update, but I haven't downloaded it yet to test it out.
By barca-8 - Last Year
No. I did not update this morning. I upgraded from 8.3 to 8.4.2406.1 over a week ago.
By barca-8 - Last Year
Upgraded to the latest and greatest about an hour ago.
Just had another crash; 5th of the day.
Is there no way to create and send a crash dump to Reallusion?
By Melvin_RL - Last Year
Hi barca-8,
Sorry for the inconvenience.
You can get the crash dump file at %LocalAppdata%\CrashDumps and report it to us through our customer service system.
We will check the cause as soon as possible
By barca-8 - Last Year
Will do! I'll get it over ASAP.
Thank you for the response.
By barca-8 - Last Year
I created a ticket the other day but can't upload my crash dumps due to the 25 MB file size limit. The dumps are all over 80 MB.
Is there another mechanism available for getting larger files to RL? (I asked this question in the ticket but haven't heard back).
By animagic - Last Year
barca-8 (1/11/2024)
I created a ticket the other day but can't upload my crash dumps due to the 25 MB file size limit. The dumps are all over 80 MB.
Is there another mechanism available for getting larger files to RL? (I asked this question in the ticket but haven't heard back).

You can use something like Dropbox or Google drive and then provide them with the link. WeTransfer is an option too.
By barca-8 - Last Year
Ah! I didn't think of that! Thank you!
By barca-8 - Last Year
Is there any chance of (process for) getting this escalated? Ticket's been created and crash dump uploaded, but based on the response in the ticket, I'm worried this isn't going to be addressed any time soon. Even if it wasn't fixed right away, if the dev team could give me some guidance like "avoid doing this and that until we fix it", that would be enough.
Thank you.
By Chrisxxxx - Last Year
Also my IC8 crashed several times during different projects or the computer even shut down with a blue screen. It is no longer possible to restore the file after a blue screen!

Reallusion support asked me to send "RL_FBT_UserSystemInfo_Windows.zip" ... no result.
By barca-8 - Last Year
Still experiencing frequent crashes (wearing out CTRL+S on my keyboard as I save after practically every change) but I'm starting to think the problem is related to scrubbing (dragging on) the timeline while the audio track is enabled. I've had audio disabled for a couple hours and no crashes.