AccuRIG and Metahuman head issue


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By hello_767174 - 2 Years Ago

Hi there, I hope you're doing well.

I'm currently encountering an issue with accuRIG and Unreal Engine. I use a metahuman for vtubing, and for body rigging, I rely on one of your motions. Previously, I worked with accuRIG version 1.0.3, and everything functioned smoothly.

My workflow involved:

  • Rigging the body (excluding the head) in accuRIG.
  • Uploading and selecting my motion.
  • Exporting to Unreal Engine.
  • Attaching the metahuman head to the neck bone (refer to picture

However, in the past few days, I've been trying to upload a new body using the updated 1.3.2 version of accuRIG (as I'm unable to use the 1.0.3 version anymore due to a mandatory update). I followed the same process, but now when I play a sequence or motion, the metahuman head appears distorted (see picture 2). I've attempted to mask the head bone in accuRIG and even tried with a different body, but the issue persists after multiples try.Do you have any suggestions or a workaround to use the 1.0.3 version again?

Thank you in advance for your assistance.Best regards,

Yves
By Peter (RL) - 2 Years Ago
Hi...

If you believe there is an issue since the 1.3 update, please can you report it in our Feedback Tracker. The tracker is monitored directly by the relevant product teams who will investigate the problem. You will then get feedback and advice from the team there when applicable.

To use the Feedback Tracker, please click the link below.


Thanks.
By hello_767174 - 2 Years Ago
Thank you Peter. I've send a message on the tracker website. Still any reply but I hope I will find a solution :)
By hello_767174 - 2 Years Ago
Hi there, 
I tried to email the team and open a ticket on the feedback tracker but unfortunately I didn't get any reply.
There is another way to contact them ?

Best regards,
Yves