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By linus10111 - 2 Years Ago
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I sent a message to support, and 3 business days have elapsed with no response from them. I applaud their speedy service and ability to stick to the response times that they have set ;)
Moving on, I have a project that needs to be done ASAP (film festival submission ends Monday) and I would like to export it and render outside iClone8. Problem is, iClone will not let me export the project.
Instead, all i get is this error message:
I tried selecting and exporting all assets one by one and i don't get any error message.
Exporting as a complete scene is where the problem lies.
Could anyone please tell me what steps i need to follow to find out which asset is giving this problem.
I hope you understand, i cannot upload the project here.
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By Peter (RL) - 2 Years Ago
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I'm sorry to hear you have not hard back from Support yet. It is very unusual to take longer than 48 hours Monday to Friday. You should hear back very soon now.
Depending on the amount of content in your project you could check the Content Store and Marketplace product pages to check if the content has an export option available. While the vast majority of content can be exported, some older content packs do not have export options so this might help identify the problematic content.
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By linus10111 - 2 Years Ago
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What i fail to understand is, why am i able to export all assets individually, yet fail to export everything as a single scene?
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By 4u2ges - 2 Years Ago
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Are you exporting a motion attached to character/creature?
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By linus10111 - 2 Years Ago
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Basically the scene is comprised of two CC3 characters, lights, cameras and static props. Both characters are animated.
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By 4u2ges - 2 Years Ago
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What I stumbled upon once, was that I have used a motion without export license and although It was merged with other custom animation and baked, I was still unable to export because of that and was given the same error.
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By linus10111 - 2 Years Ago
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I can imagine your frustration! I used the motions that came with iClone; sit, stand, idle and walk.
Other than going through my inventory lists, is there no other way for me to check what licenses each asset in my project posses?
Support finally responded, but unfortunately did not have an immediate solution. They only said dev team would look into the matter.
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By 4u2ges - 2 Years Ago
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Other than going through my inventory lists, is there no other way for me to check what licenses each asset in my project posses?
I wish it was, but no, there is no way of knowing that in advance... until it starts popping up license errors.
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By linus10111 - 2 Years Ago
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Thanks for the info.
Because i'm quickly running out of time, i have decided to export individual assets and try as much as possible to recreate the scene in omniverse. This project needs to be ready for submission on Monday.
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