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By jcscott261 - 2 Years Ago
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After countless downloads, the hub will not load on my computer. ASUS Zenbook Pro15, 16GB, 1TB.
Thanks.
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By Peter (RL) - 2 Years Ago
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A new version of the Hub has been released today. Please download from the link below and try to install the new version.
https://www.reallusion.com/hub/
If you then still have problems, please contact Support using the link below. They will try to help you resolve the issue. Thanks.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By y4my4m - 2 Years Ago
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I have the same issue, also on a Zenbook.
The hub is EXTREMELY slow and fragile, if I click before waiting 2min for everything to load, crash. If I right click crash. If I try to close the tray icon crash.
Etc.
Took me 100 attempts to be able to download one of the product.
Unusable ot the point that I cannot even get to the hub settings to disable launch on start.
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By Peter (RL) - 2 Years Ago
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Please can you try the hotfix below and let us know if it works. This should hopefully resolve the slowdown issue on Zenbooks.
https://drive.google.com/drive/folders/1MmZcjxHYPayQaFkeLV4YueSA0LNDVriz?usp=sharing
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By udomatisch - 2 Years Ago
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Hallo Peter ich habe mir I Clone 8 für 499 Euro mal geleistet und mein Smart Content Manager wird seit Stunden initialisiert und es passiert nichts das ich etwas einladen kann. Hast Du ein Rat ?
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By Peter (RL) - 2 Years Ago
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udomatisch (10/9/2023)
Hallo Peter ich habe mir I Clone 8 für 499 Euro mal geleistet und mein Smart Content Manager wird seit Stunden initialisiert und es passiert nichts das ich etwas einladen kann. Hast Du ein Rat ?
Hi...
Smart Content Manager requires an online connection so do check if your security software is blocking access.
If the problem persists, please try clicking the link below which explains how to reset your Smart Content Manager database. This may fix the problem for you if the database is corrupted.
https://kb.reallusion.com/Product/53044/How-do-I-restore-the-Smart-Content-Managers-database-to-the-default
If the above doesn't fix the problem, please contact Support using the link below. They will be able to advise you further. Thanks.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By Deanius 3D - 2 Years Ago
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Hello all,
Im keen for a solution. Hub is not working. I have tried to reinstall but it will not open.
It was telling me:
"Failed to get member login info, service is not available. Please wait a moment and then refresh the Reallusion Hub"
After many hours... and multiple reinstalls of Hub, I now get no message and Hub crashes on open.
I need to reinstall Iclone 8 so I can get some work done - why do I need to reinstalled Iclone 8... it was being difficult and I thought a quick reinstall should fix it. Ive now lost 2 days. Not happy. Am learning how to use Cascaduer while I wait.
Dean
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